Cloud Engineer supporting Kinaxis’s AI - powered supply chain orchestration platform reliability. Automating cloud infrastructure, deployments, and production operations across Canadian locations.
About the role
- Senior Site Reliability Engineer at Red Hat, managing OpenShift cloud services. Responsible for scalability, reliability, and customer support in distributed systems environment.
Responsibilities
- Contribute code to increase the scalability and reliability of the service
- Contribute software tests and participate in peer review to increase the quality of our codebase
- Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
- Participate in a regular on-call schedule, including occasional paid weekends and holidays
- Practice sustainable incident response and blameless postmortems
- Resolve customer issues escalated from the Red Hat Global Support team
- Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve
- Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.
Requirements
- Bachelor's degree in Computer Science or related technical field, or equivalent experience
- 5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
- 3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
- 3+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
- 2+ years of experience programming with at least one object-oriented language; Golang, Java or Python preferred
- 2+ years of experience delivering a hosted service
- Demonstrated ability to quickly and accurately troubleshoot system issues
- Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
- Solid communications skills and experience working directly with and presenting to customers.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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