Site Reliability Engineer maintaining and optimizing cloud infrastructure for Tecsys. Collaborating with engineering teams to drive reliability and performance in mission - critical SaaS environments.
About the role
- Senior Engineering Manager guiding the Site Reliability Engineering function for Relay, a digital banking platform. Defining reliability strategies and leading engineering teams to enhance operational excellence.
Responsibilities
- Lead and evolve Relay’s Site Reliability Engineering function, setting strategic direction as the company scales.
- Define and drive the long-term reliability roadmap, making principled tradeoffs under real business and capacity constraints.
- Serve as the senior reliability voice in engineering and product leadership discussions.
- Influence how reliability considerations are embedded into product planning, architecture decisions, and delivery processes.
- Act as a senior escalation point during critical production incidents, ensuring clear communication and durable follow-through.
- Strengthen Relay’s observability, performance, and operational maturity practices across teams.
- Establish and reinforce standards around SLOs, operational readiness, incident management, and continuous improvement.
- Partner with Engineering, Product, Data, and Finance stakeholders to balance velocity, risk, performance, and cost.
- Build and develop a high-performing SRE organization capable of supporting future growth.
Requirements
- You have 5+ years of experience managing engineering teams and 8+ years in Site Reliability, Platform, or Infrastructure roles.
- You’ve owned and materially improved reliability, scalability, and performance in production systems.
- You’ve defined and driven reliability or platform strategy across teams or at an organizational level.
- You’ve built, evolved, or restructured SRE or platform functions in growing companies.
- You’ve led teams through significant production incidents and operational challenges, acting as a credible escalation leader.
- You demonstrate strong technical judgment in cloud-native systems (e.g., AWS) and modern infrastructure practices (IaC, CI/CD, observability).
- You’ve influenced engineering and product leadership on reliability tradeoffs, long-term investments, and operational risk.
- You’re comfortable operating at multiple altitudes; from technical design discussions to executive-level conversations about impact and strategy.
- You lead with calm authority, set a high bar for ownership and accountability, and develop strong, opinionated engineers into even stronger leaders.
- You thrive in fast-moving environments where reliability practices must continuously evolve.
Benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
- Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
- Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.
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