Director leading Assurant’s Canadian claims operations across insurance and protection products. Modernizing high - volume claims through automation, scalable processes, and performance management.
About the role
- Global editorial leader scaling AI-enabled analytical content operations for LexisNexis Legal & Professional. Improving Protégé answer quality, operational efficiency, and customer value worldwide.
Responsibilities
- Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations across a 150-person organization
- Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve global Analytical products
- Lead adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
- Transform Analytical content workflows to improve currency, structure, discoverability, and operational efficiency while maintaining editorial quality and customer trust
- Prioritize investments that improve the quality, relevance, completeness, and trustworthiness of Protégé answer sets
- Own author and expert relationships, including recruitment and retention, and maintain editorial standards
- Establish global standards, governance, performance measures, human-in-the-loop controls, quality assurance, content risk management, and escalation mechanisms
- Use customer feedback, editorial outcomes, usage data, and operational metrics to drive continuous improvement
- Provide strategic insight, performance reporting, and recommendations to the SVP of Global Editorial Operations
- Lead global planning, resource allocation, budget management, cost projections, and investment priorities
- Build a future-ready workforce through talent development, reskilling, recruitment, change leadership, and adoption of proven tools and processes
- Drive improvements in operational efficiency, revenue, margin, customer satisfaction, and Protégé answer-set quality
Requirements
- At least 10 years’ experience leading a global operation at scale, including accountability for delivery, quality, and financial performance
- Experience supporting and interacting with diverse and high-level P&L stakeholders
- Experience managing budgets
- Experience leading through organizational transformation
- Strong process, engineering and systems orientation
- Experience operating global delivery models and managing vendor partnerships at scale
- Demonstrated experience leading AI, GenAI, automation, or other technology-enabled business transformation initiatives from strategy through scaled operational adoption
- Experience partnering with Product, Technology, Data Science, commercial, and operational teams to deliver customer-facing AI or digital-product outcomes
- Experience applying data, customer feedback, and quality measures to improve content, search, retrieval, or AI-generated answer experiences
- Legal-content, secondary-content, publishing, or information-services experience strongly preferred
- BA/BS + JD, MBA, other advanced degree or equivalent experience required
- Commercial fluency to make the case for content investments in revenue, retention, and product performance terms
- Collaborative management style with ability to lead global cross-functional, team-based, deadline-intensive strategic initiatives and delivery
- Ability to build empirical cases linking content quality and coverage to product and customer outcomes
- Excellent organization/project planning, time management, change management, and delegation skills
- Advanced problem-solving experience involving complex issues and management decision-making
- Strong interpersonal, communication, and presentation skills
- Ability to drive strategic projects using a rigorous, data-driven process
- Ability to develop change management plans and drive business transformation efforts
- Ability to gather and analyze data, formulate and test hypotheses, synthesize findings, and translate recommendations into results
- Ability to motivate and inspire direct organization and peers
- Ability to influence others toward short- and long-term goals
Benefits
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Country-specific benefits
- Reasonable accommodations and adjustments during the hiring process
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