Storm Ideas is a specialist agency focused on the intersection of media, entertainment and technology.

Storm Ideas

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account-manager

Storm Ideas is a specialist entertainment and digital agency that partners with television networks and media companies to deliver strategy, marketing, content, UI/UX, video production, engineering, product development, and analytics. They also offer flagship SaaS products such as HailTo to manage and distribute social assets to talent for social promotion. Based in Edinburgh, UK, Storm Ideas helps media companies adapt to digital consumption, grow audience engagement, and execute digital-first campaigns.

• Own account context for selected Creative Operations and Systems / Process Design clients, including stakeholders, priorities, history, open questions, risks, decisions, and follow-ups
• Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs remain clear
• Turn vague client requests into next steps, questions, owners, dependencies, and decision points
• Use AI tools and workflows for meeting preparation, account research, stakeholder mapping, summarisation, action tracking, drafting, QA, and reusable account memory
• Ensure clients feel well looked after through clear communication, follow-up, useful questions, and strong account ownership
• Write client-ready summaries that make messy work understandable without overpromising or hiding uncertainty
• Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context
• Collaborate with Account Management, Creative Operations, AI Operations, and technical colleagues
• Understand creative and operational workflows, challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English
• Identify whether client requests involve workflow, visibility, approval, stakeholder, or operating-rhythm problems
• Help internal teams avoid overbuilding, underscoping, or committing before client needs are clear
• Improve how account knowledge is captured, summarised, shared, and reused
• Foster new opportunities and growth in existing client agreements

Account Manager – Creative Operations

Account Manager using AI-enabled workflows to clarify creative operations for Storm Ideas’ US entertainment clients. Owning stakeholder context, client rhythm, follow-up, and systems/process handoffs.

operations

• Coordinate high-volume social-content approvals, feedback, revisions, deadlines, and final sign-off across Storm and client stakeholders
• Prepare for recurring meetings, capture decisions and actions, and ensure follow-ups are completed
• Project-manage smaller social campaigns, maintaining timelines, owners, dependencies, approvals, assets, and risks
• Organise and update client files, episode deliveries, social-account access, permissions, and related operational processes
• Maintain shared trackers, calendars, and documentation so priorities, deadlines, blockers, and responsibilities remain visible
• Chase inputs, surface risks early, escalate blockers appropriately, and keep work moving across teams and stakeholders
• Keep operational processes, templates, contacts, and handover information current
• Work closely with the Account Manager, strategy leads, production teams, and client and agency stakeholders
• Support social operations for a major US entertainment client
• Use modern productivity and AI-assisted tools to prepare, organise, check, and follow through on work

Client Operations Coordinator

Client Operations Coordinator managing approvals, campaigns, meetings, and delivery workflows for Storm Ideas’ US entertainment clients. Keeping stakeholders, assets, risks, and deadlines aligned.

• Own client confidence and satisfaction, using AI tools and agentic workflows as your default way of working, not an afterthought.
• Build trusted relationships and communicate before clients need to follow up.
• Understand each client's strategy, stakeholders, services, commercial context, audience, creative vision, preferences, and pressure points well enough to represent the account internally and anticipate needs.
• Turn the client's creative vision into action across briefs, content calendars, campaigns, and deliverables.
• Review creative assets critically and give clear feedback that protects the intent while improving the work.
• Work out what the client is asking for, what they may really need, and what matters strategically.
• Turn ambiguity into clear direction, context, owners, dependencies, decisions, and next steps.
• Keep delivery coordinated across services, teams, timelines, blockers, and dependencies.
• Use agents and reusable workflows for preparation, action tracking, planning, research, reporting, and follow-up.
• Bring strong account judgment to ambiguous work.
• Balance the relationship, delivery reality, commercial context, capacity, risk, and long-term account health.
• Diagnose issues first, then escalate with evidence, options, and a recommendation.
• Protect the quality and value of Storm's creative, operational, strategic, and technical services.
• Challenge work that is weak, off-strategy, unsuitable for the platform, or unlikely to create the intended value, and help get it to the right standard.
• Make account health and commitments visible. Surface sentiment, risks, opportunities, scope pressure, decisions, approvals, and follow-ups early, with records that people and agents can pick up and use.
• Connect clients with Storm's wider expertise so they experience the depth and connected value of the team.
• Spot and develop opportunities from client needs, service gaps, relationship signals, campaign moments, or operational problems, bringing enough evidence and context for the right people to act.
• Improve how each account runs through better communication rhythms, reporting, documentation, approved AI workflows, and blocker framing.
• Coach teammates to bring evidence, what they have tried, options, and a specific ask.
• Stay current in account management, social platforms, creative work, and the services around the role.
• Apply feedback and keep improving the quality, speed, judgment, and reliability of your work.
• Keep improving how the work gets done: encode your best methods into reusable skills and workflows that agents and teammates can pick up and run, and teach what works so the whole team levels up with you.

AI-First Creative Account Manager

Account Manager at Storm Ideas managing client relationships and driving creative technical work. Engaging with AI tools to enhance client satisfaction and project outcomes while working fully remote.

Storm Ideas

About the company

Open jobs

3 jobs found

Account Manager – Creative Operations

Storm Ideas

Client Operations Coordinator

Storm Ideas

AI-First Creative Account Manager

Storm Ideas