TuneIn technology leader operating cloud infrastructure, SRE, security, and corporate IT for its global live audio platform. Driving reliability, automation, incident response, and engineering productivity.
About the role
- Client Operations Coordinator managing approvals, campaigns, meetings, and delivery workflows for Storm Ideas’ US entertainment clients. Keeping stakeholders, assets, risks, and deadlines aligned.
Responsibilities
- Coordinate high-volume social-content approvals, feedback, revisions, deadlines, and final sign-off across Storm and client stakeholders
- Prepare for recurring meetings, capture decisions and actions, and ensure follow-ups are completed
- Project-manage smaller social campaigns, maintaining timelines, owners, dependencies, approvals, assets, and risks
- Organise and update client files, episode deliveries, social-account access, permissions, and related operational processes
- Maintain shared trackers, calendars, and documentation so priorities, deadlines, blockers, and responsibilities remain visible
- Chase inputs, surface risks early, escalate blockers appropriately, and keep work moving across teams and stakeholders
- Keep operational processes, templates, contacts, and handover information current
- Work closely with the Account Manager, strategy leads, production teams, and client and agency stakeholders
- Support social operations for a major US entertainment client
- Use modern productivity and AI-assisted tools to prepare, organise, check, and follow through on work
Requirements
- Experience supporting client operations, social-content workflows, project delivery, account teams, or another fast-moving multi-stakeholder environment
- Strong organisation across multiple workstreams, deadlines, approval paths, versions, and dependencies
- High ownership and a proactive approach to keeping work moving
- Clear written communication
- Ability to turn scattered feedback or ambiguous requests into concise actions, owners, and decisions
- Experience preparing recurring meetings, producing useful recaps, and following actions through completion
- Confidence coordinating high-volume approval workflows involving internal teams, senior stakeholders, legal review, or multiple revision rounds
- Practical experience with file-management and project-management systems such as Box, Monday.com, Airtable, spreadsheets, or comparable tools
- Good judgement about when to follow up, challenge, escalate, and when a decision sits outside your authority
- Calm and dependable approach when work is late, unclear, blocked, or changing quickly
- Confidence using modern productivity tools, including AI-assisted tools where appropriate
- Good judgement when checking AI-assisted outputs and handling confidential information
- Comfortable and available to work approximately 9:00am–5:30pm Pacific Time, Monday to Friday
- Legal right to work in Canada without restrictions or through a visa
Benefits
- Up to CAD 65,000 per year
- 33 days paid leave
- Benefits
- High-end, fast computer
- All the latest software and productivity tools needed
- Fully remote working from anywhere in Canada
- Modern collaboration, file-management, project-management, social-platform, password-management, and AI-enabled workflow tools
- Remote-first company
- Online video interview and structured recruitment process
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