Strategic Partnerships Manager expanding Finix’s embedded payments platform through referral, channel, and ecosystem partnerships. Driving merchant leads, pipeline, and revenue growth with SaaS and fintech partners.
About the role
- Account Manager using AI-enabled workflows to clarify creative operations for Storm Ideas’ US entertainment clients. Owning stakeholder context, client rhythm, follow-up, and systems/process handoffs.
Responsibilities
- Own account context for selected Creative Operations and Systems / Process Design clients, including stakeholders, priorities, history, open questions, risks, decisions, and follow-ups
- Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs remain clear
- Turn vague client requests into next steps, questions, owners, dependencies, and decision points
- Use AI tools and workflows for meeting preparation, account research, stakeholder mapping, summarisation, action tracking, drafting, QA, and reusable account memory
- Ensure clients feel well looked after through clear communication, follow-up, useful questions, and strong account ownership
- Write client-ready summaries that make messy work understandable without overpromising or hiding uncertainty
- Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context
- Collaborate with Account Management, Creative Operations, AI Operations, and technical colleagues
- Understand creative and operational workflows, challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English
- Identify whether client requests involve workflow, visibility, approval, stakeholder, or operating-rhythm problems
- Help internal teams avoid overbuilding, underscoping, or committing before client needs are clear
- Improve how account knowledge is captured, summarised, shared, and reused
- Foster new opportunities and growth in existing client agreements
Requirements
- Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations
- Strong written and spoken English
- High agency and ability to escalate early when needed
- Structured thinking and ability to break ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done
- Serious interest in becoming an expert in AI-enabled account management
- Existing use of AI in real work, including tools, prompts, workflows, context packs, summaries, QA checks, and repeatable operating patterns
- Strong client presence; warm, confident, curious, responsive, and able to make clients feel understood
- Comfortable with Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar collaboration/workflow systems
- Sufficient systems/process literacy to understand what is being built, why it matters, risks, and how to explain it to non-technical stakeholders
- Ability and availability to work 9:00am–5:30pm US Eastern Time
- Legal right to work in Canada without restrictions or right to work in Canada through a visa
Benefits
- CAD 65,000 to CAD 80,000 per year, depending on experience
- 33 days paid leave
- Benefits
- Full-time, permanent employment contract
- Modern hardware
- AI-enabled workflows
- Airtable/no-code tools
- Collaborative team support
- Remote-first working environment
- Compensated follow-up technical exercise
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