Account Manager retaining clients and growing revenue for McLean & Company, an HR advisory firm delivering research, tools, training, and consulting. Managing accounts, leads, referrals, and HR - service opportunities.
About the role
- Account Manager at Storm Ideas managing client relationships and driving creative technical work. Engaging with AI tools to enhance client satisfaction and project outcomes while working fully remote.
Responsibilities
- Own client confidence and satisfaction, using AI tools and agentic workflows as your default way of working, not an afterthought.
- Build trusted relationships and communicate before clients need to follow up.
- Understand each client's strategy, stakeholders, services, commercial context, audience, creative vision, preferences, and pressure points well enough to represent the account internally and anticipate needs.
- Turn the client's creative vision into action across briefs, content calendars, campaigns, and deliverables.
- Review creative assets critically and give clear feedback that protects the intent while improving the work.
- Work out what the client is asking for, what they may really need, and what matters strategically.
- Turn ambiguity into clear direction, context, owners, dependencies, decisions, and next steps.
- Keep delivery coordinated across services, teams, timelines, blockers, and dependencies.
- Use agents and reusable workflows for preparation, action tracking, planning, research, reporting, and follow-up.
- Bring strong account judgment to ambiguous work.
- Balance the relationship, delivery reality, commercial context, capacity, risk, and long-term account health.
- Diagnose issues first, then escalate with evidence, options, and a recommendation.
- Protect the quality and value of Storm's creative, operational, strategic, and technical services.
- Challenge work that is weak, off-strategy, unsuitable for the platform, or unlikely to create the intended value, and help get it to the right standard.
- Make account health and commitments visible. Surface sentiment, risks, opportunities, scope pressure, decisions, approvals, and follow-ups early, with records that people and agents can pick up and use.
- Connect clients with Storm's wider expertise so they experience the depth and connected value of the team.
- Spot and develop opportunities from client needs, service gaps, relationship signals, campaign moments, or operational problems, bringing enough evidence and context for the right people to act.
- Improve how each account runs through better communication rhythms, reporting, documentation, approved AI workflows, and blocker framing.
- Coach teammates to bring evidence, what they have tried, options, and a specific ask.
- Stay current in account management, social platforms, creative work, and the services around the role.
- Apply feedback and keep improving the quality, speed, judgment, and reliability of your work.
- Keep improving how the work gets done: encode your best methods into reusable skills and workflows that agents and teammates can pick up and run, and teach what works so the whole team levels up with you.
Requirements
- Evidence that you can own client relationships, stakeholder communication, account delivery, or complex operational conversations.
- Strong creative and social judgment.
- You can translate a client's vision into briefs, recognize platform-native ideas, explain why an asset works or does not, and give constructive feedback across copy, design, and video.
- Demonstrable, hands-on use of AI tools and agents in real work, studies, or personal projects: research, meeting preparation, context management, drafting, analysis, action tracking, QA, or workflow improvement, not just quick questions or meeting note summaries.
- The judgment to review AI output against client strategy, service quality, commercial context, facts, commitments, and brand standards.
- You never treat it as finished work.
- A systems thinker: you see repeatable account work as a workflow to design and improve, not a list of tasks to grind through.
- High agency and ownership.
- You step beyond the immediate brief, drive improvements to completion, and know when to escalate early.
- Commercial awareness and the ability to recognize scope pressure, service gaps, account risk, and useful growth opportunities.
- Operational, strategic, and technical curiosity.
- You understand the work around the creative, ask sharper questions, challenge weak assumptions, and explain tradeoffs plainly.
- Comfort with collaborative systems such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools, plus an appetite to improve them.
- Clear written and spoken communication.
- Attention to detail held at speed: names, dates, decisions, dependencies, status, and promises stay accurate.
- Enthusiasm for how quickly AI-enabled knowledge work is evolving, with an instinct for what improves client work and what is just noise.
Benefits
- 33 Days Paid Leave
- A high-end, fast computer and all the latest software and AI tools you'll need
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