Senior Account Manager shaping reputation communications for Edelman’s Canadian clients. Developing media strategies and advising organizations on complex business and reputational challenges.
About the role
- AI-first Account Manager owning client relationships and complex social media delivery for Storm Ideas’ global TV and entertainment clients. Improving workflows through AI tools, reporting, and cross-team coordination.
Responsibilities
- Own client relationships and account rhythm
- Keep meetings, updates, decisions, and follow-ups useful and timely
- Represent and structure the client's mission, audience, strategy, stakeholders, and commercial context
- Translate requests into practical briefs with objectives, inputs, outputs, owners, dependencies, and success criteria
- Coordinate schedules, approvals, and handoffs across client teams, partners, and Storm specialists
- Resolve competing requests around account goals
- Identify bottlenecks, missing information, duplicated effort, and unclear responsibilities
- Help develop, test, introduce, and document improved workflows
- Protect service quality by reviewing work for accuracy, brand alignment, purpose, and AI-generated issues
- Translate performance and audience feedback into recommendations
- Track scope, capacity, approvals, risks, client sentiment, and commercial implications
- Connect clients with relevant Storm colleagues and explain progress, dependencies, limitations, and trade-offs
- Diagnose blockers and make useful escalations
- Develop repeatable AI workflows for account preparation, action tracking, decision records, briefing, and quality checks
- Encode effective methods into reusable skills and workflows and teach them to the team
Requirements
- Evidence of personally owning client relationships and complex delivery conversations
- Strong systems mindset and demonstrated process improvement experience
- Confidence with workflow tools such as Airtable or comparable systems
- Demonstrable, hands-on use of AI tools and agents
- Strong written and spoken English
- Commercial and delivery judgement
- Confidence interpreting performance information
- High ownership and attention to detail
- Agency, social media, or entertainment experience is useful
- Availability to work 9:00am–5:30pm Pacific Time
- Legal right to work in Canada
- High School and University Grades required in application
Benefits
- 33 days paid leave and benefits
- Fully remote work within Canada
- High-end, fast computer
- Latest software and AI tools
- Paid practical task, capped at three hours
- Globally recognizable client and brand exposure
- Support from the AI Operations team
- Opportunities to develop methods into team-standard reusable skills and workflows
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Degree requirement
No Education Requirement
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