Senior Account Manager shaping reputation communications for Edelman’s Canadian clients. Developing media strategies and advising organizations on complex business and reputational challenges.
About the role
- Client Relationship Manager supporting Desjardins Insurance’s SME group retirement clients. Advising partners and clients while developing personalized solutions and improving service quality.
Responsibilities
- Develop and maintain business relationships with Desjardins Insurance clients in the SME segment
- Analyze client needs and develop and implement personalized solutions
- Advise and assist current and potential members and clients, as well as various collaborators
- Advise and support partners, collaborators and clients on the best solutions and strategies and determine target outcomes
- Ensure client satisfaction and a high level of service quality
- Follow up and implement improvements as needed
- Stay on top of the latest trends, opportunities and best practices in the field
Requirements
- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- A representative’s certificate for group annuity plans issued by the Autorité des marchés financiers (AMF) in Quebec, or be in the process of obtaining one
- Advanced proficiency of French, both oral and written
- Advanced proficiency of English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Knowledge of group retirement plans
- Ability to advise and support partners, collaborators and clients on solutions and strategies
- Ability to analyze client needs and develop personalized solutions
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Recruitment process accommodations at any stage, upon request
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