Senior Account Manager shaping reputation communications for Edelman’s Canadian clients. Developing media strategies and advising organizations on complex business and reputational challenges.
About the role
- Account Manager selling GoEngineer’s CAD and engineering software to manufacturing and product design companies. Growing customer accounts through consultative sales, relationship management, and technical solution alignment.
Responsibilities
- Grow and develop customer accounts
- Meet or exceed monthly, quarterly, and annual sales and profitability goals
- Identify opportunities to expand customer relationships through additional products and services
- Partner with internal GoEngineer teams to develop solutions that meet customer needs and drive account growth
- Build account plans that identify opportunities and support long-term customer success
- Develop and maintain trusted, long-term relationships with customers
- Learn each customer’s business, challenges, goals, and technology needs
- Serve as a primary point of contact for customer questions, needs, and escalations
- Maintain regular communication with customers to understand evolving priorities and uncover new opportunities
- Understand GoEngineer’s software solutions and clearly communicate their value to technical and non-technical stakeholders
- Align GoEngineer solutions and services with customers’ strategic initiatives
- Stay informed about market trends, customer needs, and the competitive landscape
- Help ensure customers receive value from purchased solutions and services
- Proactively identify and address customer concerns
- Coordinate with internal teams to resolve issues and create a positive customer experience
- Maintain accurate customer, opportunity, and account information in NetSuite
- Track account activity, sales opportunities, and progress toward goals
- Prepare customer presentations, account updates, forecasts, and other reporting as needed
Requirements
- 2+ years of sales or account management experience, ideally within manufacturing, information technology, engineering software, or computer software
- Experience selling CAD, engineering, or technical software solutions is preferred
- Experience with SOLIDWORKS is a plus
- Strong relationship-building, communication, negotiation, and interpersonal skills
- Ability to understand technical concepts and translate them into clear business value for customers
- Strong problem-solving and analytical skills
- Self-motivated and comfortable taking ownership of customer relationships and sales goals
- Strong organization and time-management skills
- Ability to collaborate effectively across sales, technical, customer success, and other internal teams
- Ability to travel as business needs require
- Bachelor’s degree in engineering, business administration, or a related field is preferred
- Equivalent education and relevant professional experience will also be considered
- Proficiency with NetSuite for maintaining customer, opportunity, and account information
Benefits
- Extended Healthcare including Prescription Coverage and Paramedical Coverage
- Employer paid Life insurance
- Short-Term and Long-Term Disability Benefits
- Up to 6 weeks of paid time off through GoEngineer's Vacation policy
- Group Retirement & Savings Plan with employer match
- Optional Supplemental Life available
- Dental, Vision, and other wellness benefits
- Uncapped commissions
- Anticipated OTE of over $100,000
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