Part-time remote Service Advisor using trade knowledge to scope homeowner jobs, explain pricing, and book Microworks technicians. Weekend schedule with growth toward full-time work.
Responsibilities
Answer incoming calls and identify customer needs
Use trade judgment to scope jobs and determine half-day or full-day bookings
Explain flat-rate pricing and answer questions about price and availability
Secure card-on-file details and schedule technicians
Make outbound follow-up calls
Reply to texts
Keep the CRM clean
Help keep service procedures up to date
Cover extra weekday shifts for the full-time Service Advisor during vacations and sick days
Requirements
Hands-on trade experience, or experience selling or estimating in the trades (handyman, renovation, carpentry, painting, or similar)
Strong general construction knowledge, including drywall, siding, trim, and caulking
Phone-based sales or customer service experience, with a track record of booking commitments and handling objections
Clear, confident communicator with fluent English
Comfortable with Google Workspace, CRM software, and online payment tools
Available Saturdays and Sundays, 8:30 AM to 5 PM
Flexibility to pick up extra weekday shifts for vacation and sick coverage
Interested in moving into full-time hours next year
Own laptop, reliable internet, and a quiet place to take calls
Good understanding of Lower Mainland neighbourhoods and local home styles is an asset
Applicants must be legally entitled to work in Canada
Criminal record check required
Benefits
Work from home
Use your own laptop with a headset provided
Monthly stipend toward internet and laptop use
Consistent weekly hours
Extra paid shifts when covering for the full-time Service Advisor
Full training alongside the full-time Service Advisor
Ongoing sales coaching
Opportunity to grow into full-time hours next year
Option to pick up extra weekday shifts for vacation and sick coverage
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