Senior Software Developer developing AI - powered solutions for technical support at RouteThis. Focusing on data modeling, engineering practices, and system architecture within the company.
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RouteThis
Currently Hiring
About the company
RouteThis helps ISPs and smart home companies revolutionize support for the connected home.
Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.
When used by support teams, RouteThis helps to:
- Lower average handle times (AHT);
- Increase first call resolution rates (FCR);
- Reduce no fault found tech visits and product returns;
- Increase Customer Satisfaction (CSAT) and more.
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2 jobs found
AI Software Developer building AI - powered solutions for ISPs and Smart Home companies. Focused on solving connectivity and WiFi challenges with autonomous agents.