Software Engineer focused on Salesforce development at Ritchie Bros. Collaborating with teams to deliver high - quality software solutions efficiently.
About the role
- AI Software Developer building AI-powered solutions for ISPs and Smart Home companies. Focused on solving connectivity and WiFi challenges with autonomous agents.
Responsibilities
- Build and ship applied AI features that solve real-world WiFi and connectivity support problems for millions of users.
- Design, implement, and iterate on LLM-powered workflows, including prompt design, retrieval (RAG), tool use, and multi-step reasoning with a focus on reliability and customer impact.
- Own end-to-end delivery of AI features, from prototype to production, including integration with backend services and APIs.
- Evaluate model outputs for correctness, safety, hallucination, contextual grounding, latency, and cost; use those insights to improve system performance.
- Collaborate closely with Product, CX, and Engineering to translate ambiguous support challenges into scalable AI-driven solutions.
- Contribute to shared AI tooling, testing frameworks, and evaluation processes that improve how the team builds and measures AI systems.
- Prototype quickly to explore new approaches and harden successful experiments into production-ready systems.
- Participate actively in design reviews and technical discussions, contributing thoughtful perspectives while continuing to grow your expertise.
Requirements
- 2–5 years of experience building and shipping software.
- Practical experience working with LLMs via APIs (e.g., OpenAI or similar), including prompt engineering, structured outputs, tool use, or RAG-based systems.
- Experience integrating AI systems into real products, including backend services, APIs, data pipelines, or customer-facing workflows.
- Working knowledge of model evaluation concepts such as grounding, hallucination detection, safety considerations, latency optimization, and cost-performance tradeoffs.
- Comfort working in modern AI development environments, and familiarity with cloud platforms such as AWS.
- Experience iterating quickly in startup or product-focused environments where ownership and velocity matter.
- Strong problem-solving ability; able to move from ambiguous problem statements to practical, testable AI solutions.
- Clear communication skills and a collaborative mindset; able to partner across disciplines and incorporate feedback effectively.
Benefits
- Medical, Dental
- Employee Assistance Program
- Equity- Stock Options
- 3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
- Onsite gym conveniently located downtown Kitchener
- Weekly lunches
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Full Stack Developer responsible for full stack development in a construction and manufacturing company. Working primarily on Web applications with C# and SQL Server.
Senior Full - Stack Engineer at Total Life creating scalable applications supporting mental health for the elderly. Collaborating with product and clinical teams to enhance user experience and performance.
Senior Staff Engineer supporting M3 environments at a Global Digital Product Engineering company. Responsible for resolving complex issues and ensuring business continuity.
Software Engineer I developing fullstack solutions for Toast's Employee Development team. Focused on enhancing technology for the restaurant industry in a fully remote Canadian role.
Software Engineer II developing scalable and secure mainframe solutions for TD’s Merchant Solution. Supporting mission - critical applications, ensuring performance and compliance.
Senior Software Engineer developing and improving authentication and authorization systems for Owner. Collaborating with a focused team in a remote - first environment to secure access across the platform.
Software Developer II specializing in UI development at CNN. Contributing to agile development teams, enhancing existing software and building applications.
Senior Software Engineer designing and developing full stack applications for fleet readiness technology. Utilizing Python, Django, React and Next.js for innovative fleet management solutions.
Principal Software Engineer responsible for writing production - grade code at PointClickCare. Collaborating within a Scrum team to achieve technical excellence and feature development in healthcare technology.