About the role

Client Success Coordinator supporting 75–100 clients for Safeguard Global, which helps companies hire, manage, and pay employees worldwide. Driving satisfaction, adoption, retention, and account growth.

Responsibilities

Serve as the day-to-day operational point of contact for an assigned portfolio of approximately 75–100 clients
Ensure timely and accurate follow-up on client requests and inquiries
Develop understanding of clients’ business objectives, service utilization, and success measures
Drive customer satisfaction, product adoption, and retention
Respond to client questions and document activities in customer service and CRM systems
Maintain accurate client records and account information within Salesforce and other internal platforms
Educate clients on Safeguard Global’s services, capabilities, and best practices
Identify growth and expansion opportunities and collaborate with the manager
Capture meeting notes, follow-up actions, and key client insights
Monitor client health indicators, service usage, and stakeholder sentiment to identify retention risks
Escalate risks and concerns with documentation and recommendations
Execute recurring operational and administrative account tasks
Partner with Client Care, Operations, and other internal teams for service delivery and issue resolution
Contribute to portfolio growth goals through proactive client engagement and opportunity identification

Excellent written, verbal, and virtual communication skills
Strong organisational skills with exceptional attention to detail
Ability to manage priorities effectively across a portfolio of clients
Customer-centric mindset with a passion for helping clients succeed
Strong relationship-building skills and confidence interacting with operational-level client stakeholders
Previous experience in customer support, customer success, operations, HR administration, payroll administration, or a related field
Analytical thinking with the ability to review reports, identify inconsistencies, and derive insights
Strong problem-solving skills and ability to collaborate effectively across teams
Consistent and accurate CRM and documentation practices
Interest in learning account management, customer success, and global workforce solutions
Ability to work effectively in a collaborative, team-oriented environment
Demonstrated potential and ambition to grow into more advanced Client Success roles

Remote first, with flexibility to include school runs and gym breaks in your schedule
Paid leave to bond with your new family member
2 charitable days
Reward & Recognition Program
Annual bonus scheme or sales incentive plan
Flexible workspace options based on location
International environment and collaboration across the world
Access to 2 learning platforms for continuous growth