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SAP Order-to-Cash Consultant
Posted 4 months ago
About the role
- SAP OTC Consultant enhancing SAP solutions for order-to-cash processes in the CPG and Wholesale sectors. Collaboration with stakeholders and cross-functional teams is essential.
Responsibilities
- Lead the analysis, design, and optimization of OTC processes within SAP ECC or S/4HANA.
- Conduct workshops with business stakeholders to identify gaps, define requirements, and recommend best-practice solutions.
- Configure and enhance SAP modules related to Order Management, Pricing, Deliveries, Billing, Credit Management, and Customer Master Data.
- Support full project lifecycle activities including blueprinting, configuration, testing (UT, SIT, UAT), go-live preparation, and post-go-live stabilization.
- Collaborate with cross‑functional teams involved in Procure‑to‑Pay, Logistics Execution, Demand Planning, Finance, and Master Data.
- Apply industry-specific best practices for high-volume order processing, promotions, trade terms, distribution challenges, and direct/indirect sales channels.
- Optimize processes for service level performance, inventory accuracy, and customer fulfillment efficiency.
- Provide level 2/3 functional support for SAP OTC operations.
- Troubleshoot issues, analyze root causes, and implement permanent fixes.
- Propose continuous improvement initiatives that enhance process efficiency and system reliability.
Requirements
- 5+ years of experience as an SAP OTC or SAP SCM Consultant.
- Strong expertise in SAP SD (Sales & Distribution) and OTC-related integration with MM (Materials Management), FI (Finance), WM/EWM (Warehouse), TM (Transportation), an asset.
- Hands-on experience in SAP ECC and/or S/4HANA.
- Knowledge of IDoc processing, EDI, pricing configuration, and master data governance.
- Proven background in Consumer Packaged Goods (CPG) and/or Wholesale distribution.
- Understanding of high-volume sales, order automation, trade promotions, and retail/wholesale customer requirements.
- Strong analytical and problem-solving abilities.
- Excellent communication and workshop facilitation skills.
- Ability to work cross-functionally and manage stakeholder expectations.
- Proactive, detail-oriented, and comfortable in fast-paced environments.
- Bachelor’s degree in Business, Supply Chain, Information Systems, or related field.
- SAP certifications in SD or SCM are a strong asset.
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