Site Reliability Engineer focused on ensuring reliability and scalability of CloudBlue’s SaaS platforms. Collaborating with global teams to monitor and improve multi - tenant service providers' systems.
About the role
- Staff Site Reliability Engineer managing production infrastructure across AWS and Azure for ScalePad. Fostering engineering culture and leading initiatives in reliability and developer experience.
Responsibilities
- Own production infrastructure across AWS and Azure, including networking, IAM, and cost.
- Build and operate Terraform modules and state at scale, keeping our infrastructure as code clean and reviewable.
- Run Kubernetes in production: upgrades, scaling, troubleshooting, and platform improvements.
- Operate and improve CI/CD pipelines that the entire engineering org depends on.
- Operationalize SLO/SLI frameworks and observability practices alongside the SRE team.
- Own incident response practice, on-call tooling, and incident review follow-through.
- Reduce operational toil through automation across secret rotation, access management, and environment provisioning.
- Execute on capacity planning, disaster recovery, and resilience work across critical systems.
- Build and maintain internal developer tooling that removes friction across engineering.
- Lead rollouts of AI-native tooling for code review, testing, and engineering productivity, e.g., CodeRabbit, Copilot-class assistants, and internal AI workflows.
- Own migrations and consolidation of internal platforms such as Jira, Confluence, ticketing, and documentation systems.
- Partner with engineering and product leadership to identify and remove the biggest DX bottlenecks, and align infrastructure and reliability investments with business goals.
- Mentor engineers and technical leads, fostering growth and knowledge-sharing within the organization.
- Lead post-mortems and continuous improvement initiatives to strengthen reliability practices.
- Evaluate and introduce new technologies, tools, and approaches to improve scalability and efficiency.
- Drive standardization and modernization efforts across infrastructure and operational practices.
- Lead proof-of-concept and experimentation initiatives to validate new reliability solutions.
Requirements
- 8+ years of experience in software engineering, infrastructure, or related technical disciplines, with at least 5 years focused on Site Reliability Engineering (SRE), DevOps, Platform Engineering, or similar roles.
- Strong expertise in cloud infrastructure, distributed systems, networking, and observability practices.
- Experience designing and operating highly available, scalable production systems.
- Deep understanding of scripting, automation, infrastructure as code, CI/CD, and operational best practices.
- Experience implementing SLO/SLI frameworks and reliability engineering methodologies.
- Incident management, troubleshooting, and on-call experience in complex production environments.
- Proven ability to lead large-scale technical initiatives across multiple teams.
- Track record of cross-team technical influence without formal authority, excellent communication and collaboration skills with both technical and non-technical stakeholders.
- Passion for mentoring engineers and improving engineering culture.
- Demonstrated ability to thoughtfully integrate AI-assisted tooling into engineering and operational workflows to improve efficiency, reliability, and developer experience.
Benefits
- Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
- Parental leave programs are in place to support you and your family when it matters most.
- Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
- Access an annual professional development budget to level up your skills, your career, and your impact.
- Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
- Receive a monthly stipend to help you create an effective hybrid or remote work environment.
- Take care of yourself with 100% employer-paid benefits.
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