Credit risk specialist analyzing and managing commercial mortgage exposures at Manulife, an international financial services provider. Supporting underwriting, workouts, portfolio monitoring, and senior credit decisions.
About the role
- Collection Specialist responsible for monitoring and collecting payments from charter companies and clients. Ensuring smooth financial transactions and collaborating with various teams.
Responsibilities
- Monitor outstanding payments and proactively follow up with charter companies and clients.
- Collect security deposit returns after yacht handbacks.
- Track and collect commission payments from charter partners.
- Ensure final client payments are received before departure.
- Communicate with partners and clients via email, phone calls, and messaging platforms in English.
- Maintain accurate payment records and follow-up history in CRM and internal tracking systems.
- Collaborate closely with the Supply, Commercial, and Finance teams to resolve payment-related issues.
- Identify recurring bottlenecks in the collection process and suggest improvements.
- Prepare reports and provide regular updates on collection performance and outstanding balances.
Requirements
- Previous experience in collections, accounts receivable, finance operations, customer finance, or another client-facing financial role is preferred.
- Excellent written and spoken English.
- Greek or Turkish language skills are considered a strong advantage.
- Strong communication and negotiation skills.
- Comfortable making outbound calls and following up professionally.
- Highly organized with strong attention to detail.
- Ability to manage multiple cases simultaneously and prioritize effectively.
- Process-oriented mindset with experience working in CRM systems or similar tools.
- Ability to work independently in a remote environment.
Benefits
- Fully remote work from anywhere in the world.
- International team and dynamic startup environment.
- Opportunity to build and improve financial processes.
- Flexible work arrangements after successful onboarding and demonstrated performance.
- The opportunity to contribute to one of the fastest-growing companies in the travel tech industry.
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