Software Licensing Coordinator responsible for generating and delivering OPAL - RT licenses globally. Requires strong organizational skills and customer service orientation in a hybrid environment.
About the role
- Part-Time Shift Leader supervising daily store operations at Canna Cabana, ensuring sales targets are met and service standards uphold. Team leadership and customer service excellence required.
Responsibilities
- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of SM or ASM
- Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
- Provide direction, guidance, and instruction to all store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in ensuring staffing levels adequately meet business needs, only when requested
- Be the sales and customer service leader/role model in the absence of SM/ASM
- Greet and assist customers in a way that models exemplary conduct to other staff
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Achieving sales target and store-level KPI’s
- Ensuring employees on shift are actively pursuing sales goals
- Oversee and assist in inventory management and be accountable for the inventory processes on shift
Requirements
- Must have valid SellSafe Certification
- Completion of high school and college/CEGEP/vocational or technical training required
- Demonstrated sales and service orientation required
- Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
- A valid First Aid certification is considered an asset
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Thorough understanding of applicable health and safety legislation
Benefits
- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
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