About the role

Early Intervention Specialist supporting DMI’s disability and absence management services. Coordinating medical information, accommodations, rehabilitation, and return-to-work plans across Canada.

Responsibilities

Review new case files and conduct initial interviews with employees and employers
Gather claim information and determine next steps
Verify benefit coverage and eligibility details using internal systems
Request and review medical documentation
Develop and maintain case management plans focused on recovery and successful return-to-work outcomes
Monitor employee recovery progress and identify return-to-work opportunities
Collaborate with employers to understand job demands and explore accommodation options
Develop and implement return-to-work plans with employees, employers, treatment providers, and carriers
Identify cases requiring rehabilitation services and make appropriate referrals
Facilitate applications for short-term, medium-term, and long-term disability benefits
Maintain detailed case notes and documentation within case management systems
Respond to client inquiries within service level agreements
Prepare standard and customized correspondence
Monitor and manage a portfolio of cases while adhering to quality standards and best practices

Post-secondary education, preferably in a health-related field such as nursing, psychology, social work, kinesiology, or human resources
1–2 years of customer service experience
Knowledge of employee benefits considered an asset
Familiarity with disability management and return-to-work best practices
Strong time management skills with the ability to work independently in a fast-paced environment
Excellent organizational, analytical, and problem-solving skills
Ability to understand and interpret medical terminology
Strong interpersonal skills
Ability to communicate with empathy and professionalism