About the role

Retail Shift Leader supervising daily operations, staff, sales, customer service, and inventory at Canna Cabana’s Vancouver cannabis store. Supporting store management and ensuring regulatory compliance.

Responsibilities

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee Store Manager responsibilities in the absence of the SM/ASM
Assist with personnel management while on shift and resolve customer service issues
Provide direction, guidance and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as sales and customer service leader/role model in the absence of the SM/ASM
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed by all staff
Handle customer complaints and escalate them as necessary
Ensure health, safety and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and be accountable for inventory processes on shift

Must have valid Selling It Right certification to work in a retail cannabis store
Must provide a copy of clean Criminal Background Check prior to start date
Completion of high school and College/CEGEP/vocational or technical training required
Minimum of 2 years work experience in the retail industry required; cannabis industry preferred
A valid First Aid certification is considered an asset
Demonstrated sales and service orientation
Excellent time management and prioritizing skills
Demonstrated ability to train and motivate staff
Skills to monitor and lead by example
Basic office administration skills
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
Well-defined sense of diplomacy
Excellent teamwork and team building skills
Must be available for shift work any time according to business needs, Monday to Sunday
Ability to work nights, holidays, weekends and different locations
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude is essential

Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry
Significant opportunity for growth, experience and learning