Bilingual proofreader reviewing and formatting client press releases for Notified, a PR and investor - relations technology provider. Supporting global distribution, regulatory filings, account maintenance, and customer service.
About the role
- Field Health Case Manager coordinating pharmaceutical patient support programs for patients and clinics across Quebec. Supporting enrollment, reimbursement access, clinic training, and treatment access.
Responsibilities
- Manage various aspects of Patient Support Program service coordination for patients prescribed medication by physicians
- Provide PSP service support to patients and clinics, including clinic training, patient enrollment, obtaining private and provincial drug-plan coverage, and ongoing support
- Interact face-to-face with clinics, program personnel, and client personnel
- Perform in-clinic and remote PSP service activities within the assigned territory
- Use PSP applications and software to complete reports, enrollment forms, reimbursement forms, and other program functions
- Schedule and manage weekly clinic visits
- Support PSP dose reconciliation
- Assess PSP services and suggest improvements to outcomes and service quality
- Complete timesheets, expense reports, mileage reports, and validate CRM reports
- Train physicians and clinic staff on PSP service offerings
- Determine necessary PSP elements for enrolled patients within contractual limitations
- Assist clinics with patient-status review and enrollment
- Prepare or assist with Special Authorization submissions by reviewing patient charts and previous therapies and tests
- Request PSP materials from the client as needed
- Enroll patients and assist clinics with reimbursement documentation
- Coordinate and track patient services to expedite access to therapy
- Provide clear information about PSP services to patients and clinics
- Enter sensitive patient information accurately and completely
- Report adverse and serious adverse events according to approved SOPs
- Follow Sentrex’s code of conduct, regulations, and legislation
- Provide ongoing field feedback to the Field Supervisor and Program Manager
- Collaborate with the Key Account Specialist, client, program personnel, and stakeholders to address clinic needs and deliver PSP service solutions
- Perform additional duties as determined by the manager
Requirements
- Completion of post-secondary education is required
- Bilingualism in English and French is required
- 3–5 years of experience in reimbursement and/or Patient Support Programs
- Experience with reimbursement billing, special access, appeals processes, and field-based reimbursement support and consultation is an asset
- Knowledge of private and public reimbursement structures, systems, and processes is an asset
- Experience in the pharmaceutical distribution industry is an asset
- Professional demeanor and effective communication with internal and external customers and stakeholders
- Excellent interpersonal, verbal, and written communication skills
- Ability to build and maintain relationships with clinic personnel, colleagues, and client personnel
- Must be able to work from home and have a quiet, dedicated office space
- Strong analytical skills, including the ability to interpret regulations and legislation
- Excellent customer service, problem-solving, and conflict-resolution skills
- Strong typing skills and the ability to use various computer-based programs effectively
- Must be willing to travel and have a valid driver’s license
- Must be able to lift and carry products weighing up to 25 lbs.
Benefits
- Competitive salary and generous vacation allowance
- Wellness Program, including five paid wellness days
- Paid sick leave
- Insurance benefits including dental insurance, extended health coverage, accidental death and dismemberment insurance, long-term disability insurance, and life insurance for employees and their dependents
- Group RRSP matching program
- Employee Assistance Program
- Flexible work environment that promotes a healthy work-life balance
- Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Diverse and inclusive culture
- Social events and virtual team events
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