About the role

Cloud Technical Operations Engineer ensuring reliability and monitoring of cloud applications and infrastructure. Collaborative role supporting SaaS platform with external and internal customers in a tech-heavy environment.

Responsibilities

Participate in the management and monitoring of all cloud infrastructure
Carry out production deployments, identifying and patching bugs and inefficiencies
Building monitoring and reporting frameworks as well as tools used to streamline and automate tasks throughout the platform lifecycle
Troubleshooting critical production issues across the platform (AWS, Azure, Windows Server) and applications (Java Tomcat, Python, Perl)
Provide Customer Service including escalated support for problems and issues
Drive cross-functional teaming and collaboration within all business functions
Develop and maintain automation for server and application build, test, and deploy
Setup and monitor Cloud products on Azure using Azure App Insights or Dynatrace
Working closely with external and internal customers to complete the technical tasks for onboarding a customer to the platform

At least 3 years of relevant experience in a Cloud Operations Engineering, TechOps, or Site Reliability Engineering role
Must possess exceptional verbal and written communication skills
Technology stack (Must have): Cloud Provider – AWS or Azure (Preferred)
Monitoring- Experience with at least one monitoring solution Dynatrace, new relic, Azure app insights
Scripting – Hands-on experience with Python/Powershell
Network- Able to setup VPN connectivity using Azure\AWS solutions
CI\CD Tools – Experience with at least one CI\CD tool from TFS, Azure DevOps, team city & Jenkins
OS Admin – Windows(Preferred) And\Or Linux
Technology stack (Good to have): Infra as Code- Experience with at least one ansible/terraform (preferred)/cloud formation
Knowledge of Containerization (Docker & Kubernetes)