Accounts Receivable Coordinator managing customer invoices, payments, reconciliations, and AP portal submissions for Blackline Safety’s worker - safety technology. Six - month hybrid term role supporting accurate cash flow and billing resolution.
About the role
- Accounts Receivable Specialist managing billing, collections, reconciliations, and customer setup for SOCi’s AI-powered marketing platform. Supporting cash flow across a remote, cross-functional finance team.
Responsibilities
- Manage the shared billing inbox and respond to inquiries within established SLAs
- Address internal and external customer questions regarding billing, contracts, payments, and escalations
- Monitor Slack channels and respond or acknowledge messages promptly
- Build and maintain relationships with customers and internal teams
- Coordinate customer billing setup and ensure compliance with formatting and platform requirements
- Complete vendor forms and portal setups
- Maintain billing contacts and collect/upload sales tax exemption certificates
- Submit invoices to customer portals in required formats
- Manage the assigned accounts receivable portfolio and follow up on outstanding invoices by phone and email
- Identify and escalate payment issues
- Maintain collection notes, prepare aging reports, flag at-risk accounts, and process escalations
- Apply payments, credit memos, and rebills; reconcile accounts and correct discrepancies
- Manage overpayments and communicate with cancelled customers regarding refund information
- Monitor cancellations and update records promptly
- Oversee the dunning automation process
- Assist with quarterly bad debt reserves and write-offs
- Provide monthly updates on high-priority accounts for senior leadership
- Attend team meetings and 1:1s with the AR Manager
- Complete additional tasks and special projects as assigned
Requirements
- 2+ years of experience in Accounts Receivable, Billing, or related finance role
- Experience with NetSuite, Tesorio, Maxio, Salesforce (SFDC), and Avalara preferred
- Familiarity with subscription-based service contracts
- Advanced proficiency with Excel including complex formulas, LOOKUP functions, PivotTables, and SUMIF
- Experience with vendor portals and payment platforms
- Strong organizational skills with excellent attention to detail
- Effective written and verbal communication abilities
- Understanding of basic accounting principles and billing best practices
- Basic knowledge of AI tools with willingness to adopt for process efficiency
- Ability to handle sensitive information with integrity and confidentiality
- Comfortable in a fast-paced, collaborative SaaS environment
Benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
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No Education Requirement
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