Founded in 1974, WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students.
From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.
Facebook: WorldEducationServices
Instagram: worldedservices

World Education Services

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product-manager

World Education Services is a nonpartisan social enterprise that provides widely accepted international credential evaluation services to help students, professionals, immigrants, and refugees have their foreign education recognized in the United States and Canada. WES offers credential assessment reports (including ECAs for Canadian immigration), digital tools like iGPA and AccessWES, research and policy work, and social impact programs and philanthropy aimed at improving economic inclusion and workforce pathways for newcomers.

Founded in 1974, WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.

Facebook: WorldEducationServices
Instagram: worldedservices

• Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement.
• Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes.
• Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution.
• Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly.
• Drive issue triage, prioritization, and resolution in partnership with technical teams.
• Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work.
• Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items.
• Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives.
• Balance competing delivery streams across: roadmap initiatives and new capabilities, BAU requests and operational improvements, post-launch fixes and workflow optimization.
• Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams.
• Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines.
• Communicate progress, trade-offs, and delivery impacts with clarity and transparency.
• Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices.
• Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements.
• Contribute to platform governance, release management, and long-term sustainability.
• Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support tools, data platforms).
• Ensure end-to-end process alignment and data integrity across platforms.
• Define and track delivery and adoption metrics for Salesforce initiatives.
• Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution.
• Identify opportunities for operational improvement, workflow automation, and process optimization.
• Champion opportunities for continuous improvement through adoption insights and stakeholder feedback.
• Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes.
• Strengthen delivery predictability through improved backlog management and release planning.

Product Owner II

Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.

general

• Support day-to-day implementation of Career Pathways initiatives across both countries.
• Assist with operational execution of initiatives by coordinating tasks across matrixed teams.
• Support Implementation Leads in managing relationships with ecosystem partners through logistical coordination.
• Capture implementation-level insights, risks, and learnings; maintain organized documentation.

Program Associate, Career Pathways

Program Associate supporting Career Pathways initiatives across Canada and the U.S. Collaborating with stakeholders for effective program execution and documentation.

learning-and-development

• Conduct learning-needs analyses to identify skill gaps and performance goals
• Define clear, measurable learning objectives and recommend evidence-based delivery methods (e-learning, blended, microlearning, etc.)
• Apply the ADDIE model to structure all stages of design and ensure alignment with business priorities
• Collaborate with SMEs and convert existing materials (e.g. PowerPoints, job aids, process documentation, videos) into interactive e-learnings using Articulate and other software to tight deadlines
• Create training modules, templates, and assessments aligned with Bloom’s Taxonomy, adult learning and accessibility standards
• Use AI-assisted tools to streamline scripting, storyboarding, visual design, and content development across projects
• Design formative and summative assessments to support learning and measure training effectiveness
• Apply the Kirkpatrick model as part of a continuous improvement process
• Integrate AI and automation to streamline content creation, review, and deployment
• Recommend up-to-date learning techniques and technologies to enhance learner engagement
• Leverage UKGPro LMS to ensure seamless learner experience and reporting accuracy
• Partner with subject matter experts and stakeholders to produce training content that is accurate, engaging, and results-oriented
• Manage multiple concurrent projects with fast turnaround times while maintaining quality and consistency
• Provide guidance on learning strategy, technology use, and design best practice across the organization

Instructional Designer

Instructional Designer analyzing learning needs and leveraging AI tools for training module development. Collaborating with SMEs to create interactive e-learnings at World Education Services.

chief-technology-officer

• Provide technical and strategic leadership for the Technology organization.
• Define and deliver the technology strategy that aligns with organizational goals.
• Accelerate digital innovation and drive implementation of digital transformation programs.
• Lead and develop a high-performing Technology team.
• Oversee the design and implementation of robust technical architectures.
• Partner with executive leadership to translate business strategy into technology initiatives.

Chief Technology Officer

Chief Technology Officer providing technical and strategic leadership for WES's Technology organization. Leading teams across North America and India to drive digital transformation initiatives.

• Translate requirements and support product roadmap for Salesforce solutions
• Serve as the primary business representative for Salesforce initiatives
• Partner with business teams to understand priorities and translate them into clear user stories
• Maintain and execute a prioritized Salesforce product backlog across enhancements, defects, integrations, and operational improvements
• Collaborate closely with Salesforce developers, administrators, architects, and QA teams to coordinate releases
• Monitor in-flight Salesforce initiatives and provide regular status updates, risks, and dependency visibility
• Identify recurring operational pain points, and recommend scalable Salesforce workflow improvements.

Product Owner I

Product Owner I responsible for Salesforce platforms at World Education Services, translating business needs into technical solutions. Collaborating with stakeholders to enhance user experience and operational efficiency.

Founded in 1974, WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Facebook: WorldEducationServices Instagram: worldedservices

World Education Services

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5 jobs found

Product Owner II

World Education Services

Program Associate, Career Pathways

World Education Services

Instructional Designer

World Education Services

Chief Technology Officer

World Education Services

Product Owner I

World Education Services