Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Customer Success Manager supporting users of Social Discovery Group’s global social discovery platforms. Resolving customer issues, promoting websites, and driving retention remotely.
Responsibilities
- Consult customers on questions related to the company's websites
- Handle customer requests in a timely, speedy, and effective manner
- Resolve customer issues with the goal of customer retention
- Promote the company's websites to customers when appropriate
- Maintain a high level of service quality
Requirements
- Fluent in English
- Japanese, Spanish, or Chinese would be considered a benefit
- Experience working with international customers
- Fast typing skills in English
- Ability to learn quickly and absorb large volumes of information
- Ability to psychologically analyze people and be sensitive to their emotions
- Ability to navigate difficult situations and adapt to fluctuating circumstances
- Ability to provide professional solutions to complicated cases
- Stress resistant, energetic, and willing to show initiative
- ‘Can-do’ attitude
- Ability to provide outstanding quality service
Benefits
- REMOTE OPPORTUNITY to work full-time
- Convenient day shift 11 am to 8 pm UTC+0 (Wednesday and Thursday off)
- Vacation 28 calendar days per year
- 7 wellness days per year (time off)
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits, including compensation of up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees when not eligible for corporate medical insurance
- Equipped workplace and necessary equipment in offices or co-working locations
- Reimbursement of workplace costs up to $1000 gross once every 3 years for other locations
- Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Client Success Specialist supporting municipal clerks using websites, forms, payments, and meeting - minutes software. Diagnosing issues, improving documentation, and managing client relationships.
Customer Success Representative managing customer accounts, orders, payments, and delivery issues for SUNPAN, a global trade - only furniture brand. Coordinating with internal teams to deliver seamless service.
Client Director managing client portfolios, revenue growth, and strategic initiatives for Engage’s loyalty and incentives technology business. Leading client relationships, cross - functional delivery, reporting, and business reviews.
Client Success Manager supporting Vicimus, which provides automotive dealership marketing and technology solutions. Managing campaigns, analyzing performance, and growing Canadian dealership client relationships.
Client Success Manager supporting Canadian automotive dealerships with campaign execution, performance analysis, and product adoption. Building relationships, improving ROI, and identifying growth opportunities for Vicimus clients.
Scaled Customer Success Manager driving adoption, retention, and renewals for Dropbox’s cloud collaboration customers. Using customer signals, campaigns, and cross - functional programs across Canadian mid - market and small - business accounts.
Customer Success Specialist helping Krux customers adopt SaaS solutions through onboarding, training, implementation, and support. Serving Calgary - based mining technology clients in a hybrid role.
Enterprise Customer Success Manager driving onboarding, adoption, retention, and expansion for Spellbook’s AI contract copilot. Managing complex legal - sector accounts and executive stakeholder relationships.
Customer Success Manager leading Enterprise CSMs at Spellbook, an AI copilot for transactional lawyers. Driving onboarding, adoption, renewals, forecasting, and team growth.