About the role

Senior Cloud Site Reliability Engineer ensuring reliability and health of Solace Cloud Services with hands-on cloud operations expertise. Lead incident management and customer support for high-impact environments.

Responsibilities

Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
Design and implement our infrastructure tooling, observability, and automation
Contribute to making the production operations more efficient, less error-prone, etc.
Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
Process handling service requests and provisioning by the customers.
Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environments
Work directly with customers to identify, troubleshoot, and resolve operational issues.
Expert debugging knowledge in Linux and Kubernetes to detect operational issues.
Be on-call rotation and provide 24x7 off-hours support

Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
Hands-on expertise in debugging production alerts
Expert-level understanding of Linux Operating Systems
Programmer in languages such as Groovy, Python, and Go
Certified Kubernetes Administrator
Certified Cloud Administrator (AWS, Azure, or GCP)

Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
Balance matters – We believe work should fit into your life, not the other way around.
Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
Growth mindset – Our training programs are designed to help you level up, fast.
Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).