Staff Engineer leading AWS integrations, microservices, and AI automation for EverCommerce’s SaaS service - commerce platform. Designing scalable solutions and guiding engineers across U.S. and Canadian teams.
About the role
- Software Engineer 2 focused on CI/CD and tooling for Sophos cloud services. Supporting deployment, configuration, and troubleshooting for enhanced automation and efficiency.
Responsibilities
- Support CI/CD pipelines and release automation for SaaS applications, microservices, and containerized workloads.
- Support developer and release tooling such as GitHub, Jenkins, Artifactory, and related CI/CD systems.
- Deploy, configure, and troubleshoot application builds across development, QA, and production environments.
- Assist with Kubernetes and Amazon EKS-based deployments, environment health checks, configuration updates, and operational readiness activities.
- Use Terraform to help provision and maintain cloud infrastructure in a consistent, repeatable, and reviewable way.
- Write and maintain automation scripts in Groovy, Python, and Bash under guidance to reduce manual release, build, and environment-management work.
- Work with development teams to understand build, deployment, and environment needs, then contribute to practical automation and process improvements.
- Troubleshoot build, deployment, infrastructure, and environment issues by reviewing logs, pipeline output, Linux systems, and cloud service behavior.
- Support secure development and DevSecOps practices, including security scanning and compliance-related tooling integrations.
- Use approved AI tools to assist with scripting, troubleshooting, documentation, log analysis, and workflow improvement while following company security, privacy, and code-review expectations.
- Maintain clear communication about environment state, deployed versions, release status, availability, risks, and next steps.
- Participate in on-call or operational support rotations as needed for supported services and release infrastructure.
Requirements
- 2+ years of experience in platform engineering, DevOps, release engineering, infrastructure automation, software engineering, or a closely related role.
- Able to complete well-scoped engineering tasks with moderate independence.
- Familiarity with AWS cloud services, especially services commonly used for compute, identity, storage, messaging, monitoring, and container platforms. Azure experience is a plus.
- Working knowledge of Kubernetes concepts; Amazon EKS experience is a plus.
- Experience with Docker and container-based application delivery.
- Strong Linux fundamentals, including command-line troubleshooting, shell scripting, process inspection, permissions, networking basics, logs, and system services.
- Ability to investigate build failures, deployment failures, environment issues, cloud infrastructure behavior, and application runtime problems with support from senior engineers.
- Practical scripting experience with one or more of Groovy, Python, or Bash.
- Familiarity with CI/CD pipelines and release automation using tools such as Jenkins and GitHub Actions.
- Familiarity with release practices such as branching, tagging, versioning, artifact promotion, rollback planning, and progressive deployments.
- Experience with developer and artifact tooling such as GitHub and Artifactory.
- Familiarity with common build tools such as Gradle, Maven, or npm.
- Familiarity with infrastructure-as-code and configuration/provisioning tools such as Terraform, Ansible, Packer, and Chef; hands-on Terraform experience is strongly preferred.
- Basic understanding of secrets management, certificates, SSL/TLS concepts, and secure automation practices.
- Exposure to DevSecOps tools such as Black Duck, Prisma Cloud, or similar scanning platforms is a plus.
- Experience using AI-assisted engineering tools to improve productivity, generate or review scripts, summarize logs, draft documentation, or explore technical options, with good judgment around security and accuracy.
- Clear written and verbal communication skills, especially when coordinating releases, environment status, risks, and troubleshooting updates across teams.
Benefits
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
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