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SP
Account Manager – Temporary 12 Month Contract
Posted 2 months ago
About the role
- Join Staples Promotional Products as an Account Manager. Drive client success and business growth by connecting innovative products to enterprise clients.
Responsibilities
- Strategically plan and manage sales processes for key Enterprise Accounts, understanding client strategies and decision-making to maximize opportunities.
- Serve as the main point of contact for major accounts, ensuring contracts and program requirements are met with exceptional service.
- Collaborate with Strategic Account Managers and sales teams to facilitate and oversee quote requests ensuring accuracy and timely delivery.
- Oversee quote requests under for Enterprise and Non-Enterprise Accounts, coordinating with the Special Order Team for seamless fulfillment.
- Monitor and maintain account profitability, sharing results and insights with clients and internal teams as needed.
- Develop and update client plans for contracted accounts, ensuring alignment with company goals and client expectations.
- Act as a liaison between SPP and customers, addressing invoicing, service concerns, and ensuring complete satisfaction.
- Proactively engage past and existing clients to market new products, drive sales, and build lasting relationships.
- Secure new accounts through networking and prospecting, staying current with industry trends and innovative solutions.
- Host and attend team meetings, providing coverage and support as needed to achieve team sales and profit goals.
Requirements
- Minimum of 3 years sales and/or customer service experience.
- Some travel is required; generally restricted to local office metropolitan area
- Excellent interpersonal, communication, and presentation skills with a natural flair for sales.
- Strong organizational skills, attention to detail, and ability to prioritize multiple projects simultaneously.
- Exceptional customer service abilities, building trust through fulfilling commitments and resolving issues.
- Ability to drive and support company initiatives, demonstrating flexibility and positivity in fast-paced situations.
- Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
- Strong negotiation and analytical skills, comfortable developing creative solutions for clients.
- Self-motivated with high energy and enthusiasm, building collaborative relationships through open communication.
- Ability to stay current with new products and trends, providing merchandise solutions that meet client needs.
- Willingness to travel locally and attend off-site client meetings as required.
- University or college diploma in sales or business or equivalent working experience within a B2B sales environment is preferred
- 3+ years sales or customer service experience, and a comfort in developing creative solutions for clients
- Experience in the Promotional Merchandise Industry strongly preferred.
- Experience with industry processes, including product decoration, quoting, and SAGE, is a plus
- CSP designation or CPSA graduate is preferred.
- Bilingual (English/French) is nice to have
- Thorough knowledge of company systems and processes is an asset.
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
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