Solutions Architect translating finance requirements into Prophix One system designs. Guiding implementations, mentoring consultants, and shaping product direction for global customers.
About the role
- Senior Solutions Engineer building customer integrations for Suger’s API-first cloud marketplace revenue platform. Debugging systems and enabling AI-powered pricing, billing, and compliance workflows.
Responsibilities
- Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI-powered automation
- Lead technical discovery, demos, walkthroughs, and AI-enabled proof-of-concepts
- Guide customers through onboarding, implementation, and go-live
- Troubleshoot API issues, investigate logs, validate configurations, and support escalations
- Collaborate with Engineering to reproduce issues, debug complex systems, and ensure clear technical handoffs
- Partner with Product and Customer Success to surface customer needs and influence the roadmap
- Create and maintain technical documentation, playbooks, and sample code
- Translate complex technical and AI-related concepts for technical and non-technical audiences
- Support Sales with technical alignment throughout the deal cycle
Requirements
- 4+ years in either a Software Engineer (solutions-focused), Solutions Engineer, Solutions Architect, or similar technical customer-facing role
- Ability to read and write code (JavaScript, Python, Go preferred, or similar)
- Experience debugging backend systems, APIs, or cloud-based applications
- Strong communication skills with professional English proficiency
- Ability to explain technical problems and solutions clearly and pragmatically
- Comfort working directly with enterprise engineering teams and business stakeholders
- Experience supporting both pre-sales and post-sales technical activities
- Interest in or experience with AI-enabled systems, such as automation platforms, AI agents, or LLM-backed services
- Bonus: exposure to cloud marketplaces, SaaS billing, metering, revenue platforms, or workflow automation systems
Benefits
- Competitive compensation and equity plan
- Full healthcare benefits - extended health care, dental, vision, and life insurance
- Monthly office stipends for lunch and commute-related benefits
- Autonomy to shape how customers adopt Suger’s platform and AI-powered workflows
- Fast-moving, flat org structure with direct customer impact
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