Application Support Engineer in a hybrid role responsible for support of business - critical applications. Collaborating with clients and internal teams to resolve application issues and enhance system stability.
SL
Technical Application Engineering Specialist
Posted 2 months ago
About the role
- Technical Application Engineering Specialist at S&C Electric, delivering application expertise and managing projects for customer satisfaction in the power industry.
Responsibilities
- Analyze and interpret customer specifications and single-line diagrams for transmission and distribution systems, providing timely technical guidance and solutions regarding S&C protection devices to customers and district managers.
- Support S&C product offerings with customer specifications, identifying and addressing any technical deviations or gaps.
- Review power utility service conditions in Canada, ensuring compliance with service entrance equipment requirements.
- Offer pre-sales technical consultation to help potential customers resolve issues and design optimal solutions.
- Serve as the liaison between internal teams (Product Engineers, Power System Services Engineers, Order Management, and Sales Engineers) and customers, delivering tailored solutions to district managers and clients.
- Develop and deliver comprehensive technical proposals, including product recommendations, service options, and pricing strategies.
- Contribute to pricing strategy efforts by providing observations and insights (e.g., targets, historical pricing trends, customer-specific feedback) to Sales team members to support competitive positioning.
- Review and evaluate customer approval drawings, ensuring accurate implementation of design changes and addressing any required adjustments.
- Lead and manage large, complex tender projects, ensuring all technical specifications are met.
- Oversee pre-tender meetings, pre-sales order kick-off meetings, and post-sale order hand-off processes to ensure smooth transitions and customer satisfaction.
- Participate in customer site visits and meetings as a technical expert, working with district managers to understand constraints and deliver precise switchgear layout designs.
- Present S&C’s engineering insights, product solutions, and technical expertise to customers, demonstrating value and alignment with their needs.
- Perform basic electrical and protection engineering calculations, including fault current analysis and fuse curve coordination.
- Ensure internal teams and stakeholders are well informed of changes, problems, or decisions that impact them. Maintain calm and professionalism in fast-paced, challenging scenarios.
- Advise and provide relevant customer insights and order updates with Outside Sales to support strategic account management.
- Monitor and report on customer buying patterns and proactively flag gaps or anomalies to Outside Sales to enable better planning and maintain profitability and margin targets.
- Anticipate potential issues based on trends and previous orders, taking steps to minimize disruptions and maintain customer satisfaction.
- Track deliverables and key dates related to quotations, orders, shipping, and after-sales support for more complex projects, providing timely updates to Sales and customers.
Requirements
- Bachelors degree in Electrical Engineering or related field.
- 2-4 years’ practical experience in application engineering systems, technical sales support or electrical engineering consultant.
- Proven expertise in an applications or technical role, with in-depth knowledge of medium and high voltage products, their applications, and customization capabilities.
- Foundational knowledge of electrical power distribution, generation, and transmission systems.
- Basic knowledge of power systems to support the utility market and commercial and industrial market.
- Knowledge of electrical standards for electrical equipment – CSA, ANSI, IEEE.
- Working knowledge of power system protection and control applications for medium and high voltage electrical distribution.
- Proficiency in Citrix, AutoCAD, Oracle EBS, and Salesforce is an asset.
- Ability to interpret and analyze electrical schematic drawings and technical specifications.
- Solid problem-solving capabilities, with experience evaluating complex technical scenarios and proposing optimal solutions independently and in collaborative environments.
- Excellent time management, communication, and organizational skills, ensuring the effective handling of multiple projects.
- Highly skilled in identifying issues and implementing solutions in a timely manner.
- Proactively investigate root causes of recurring issues, implementing sustainable solutions to improve operational efficiency and reduce risk.
- Demonstrate active listening and stakeholder awareness, integrating feedback and perspectives into business-aligned recommendations and decisions.
- Actively working towards P.Eng. designation is an asset.
Benefits
- Competitive compensation and performance-based bonus
- Generous employer-matched retirement savings plan
- Three weeks of paid vacation, plus paid holiday shutdown
- 100% employer-paid health and wellness benefits, including: Medical, dental, vision, and prescription coverage, Health Care Spending Account (HCSA) & Personal Spending Account (PSA), Life, AD&D, and disability insurance, with optional enhancement
- Summer hours program
- Education reimbursement
- Seniority recognition
- Access to Spark LMS for continuous learning and development
- A safe and fun working environment where we celebrate our milestones.
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