Account Resolution Representative resolving NIGO mutual and segregated fund transactions for Sun Life Global Investments. Validating documentation and coordinating with Advisors, Dealers and MGAs.
About the role
- Bilingual Disability Case Manager assessing claims and guiding recovery for Sun Life clients. Hybrid role combining healthcare expertise, analytics, and return-to-work support.
Responsibilities
- Assess and manage short-term, long-term, and salary-continuance disability claims
- Focus on timely and fair claim resolution
- Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness
- Apply crisis intervention and rehabilitation techniques during challenging health transitions
- Use data and analytics to inform decisions and identify recovery and return-to-work trends
- Build trust-based relationships with clients, employers, and healthcare providers
- Communicate empathetically and clearly throughout clients’ absence and return-to-work journeys
- Answer calls from English- and French-speaking clients across Canada and worldwide
Requirements
- Frontline healthcare experience, such as nursing, occupational therapy, physiotherapy, or mental health support
- Bachelor’s degree in Healthcare, Kinesiology or Business
- Bilingualism in French and English, both oral and written, is required
- 3–5 years of professional experience, ideally in healthcare or case management
- Emotional Intelligence
- Crisis Intervention
- Case Management
- Rehabilitation Techniques
- Analytical Skills
- Critical Thinking
- Strong analytical and decision-making skills
- Resilience and adaptability in fast-paced, emotionally complex situations
- Comfort with digital tools and multiple platforms
- Collaborative, team-first mindset
Benefits
- A comprehensive training program and continuous learning opportunities
- A supportive, inclusive, and purpose-driven culture
- Competitive compensation, benefits, and wellness programs
- Opportunities for career growth and internal mobility
- Choice and flexibility to work from both the office and virtually based on business, client, and employee needs
- Incentive plans for eligible employees, with discretionary payments subject to individual and company performance
- Accommodation support in the application process and alternative-format job postings for persons with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual KYC servicing representative reviewing documentation, managing cases, and handling Card Member interactions. Supporting American Express compliance operations and risk mitigation.
Bilingual Reimbursement Specialist guiding Canadian diabetes patients through insurance and prior authorization for Insulet’s Omnipod system. Processing claims and coordinating with payers, providers, and commercial teams.
Junior hazardous materials technician supporting EXP’s environmental consulting projects in Ottawa. Conducting hazardous - material investigations, sampling, monitoring, and technical reporting.
Bilingual service scheduling agent booking Geek Squad field - service appointments and handling customer inquiries. Supporting Best Buy customers through phone and chat while recording service information.
Freelance contributor recording natural English conversations for Perle’s AI training data. Using Chinese - language background and natural accents to improve inclusive speech technology.
Freelance contributor recording natural English conversations for Perle’s AI speech technology. Flexible remote work for Chinese - first - language speakers worldwide.
Social Impact Specialist building stakeholder relationships and community capacity for climate adaptation across Canada. Advancing Intact partnerships, employee engagement, and resilience strategy.
Bilingual caseworker managing patient - support cases, calls, and compliance for Cencora’s Canadian pharmaceutical services. Documenting activities, reporting adverse events, and supporting healthcare stakeholders.
Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.