About the role

Bilingual Document Specialist creating accurate Group Benefits contracts and handbooks for Sun Life Canada. Partnering across teams to translate plan designs into customer-ready documents.

Responsibilities

Process new business and/or revision documents within established accuracy and timeliness standards
Create and modify client contracts and employee handbooks
Respond to inquiries from internal business partners
Interpret plan design details and seek clarification to ensure the right outcome
Analyze customer needs and recommend system setups that support those needs
Partner with Service Representatives, Implementation Specialists, and Advisors to clarify plan design
Manage work priorities in a multifunctional environment
Investigate and resolve escalated issues or complaints
Assess and negotiate target dates to meet customer expectations
Participate in projects as needed

Bilingualism (French, English) is required
Strong verbal and written communication skills with proven customer service skills
Analytical, attention to detail and effective problem-resolution skills
Negotiation skills with the ability to work towards acceptable outcomes and propose solutions
Organized and able to multitask to achieve deadlines
Ability to work independently and as part of a team
Ability to work under pressure, meet customer needs, and adapt to a changing environment
Knowledge of Group Benefits preferred
Knowledge of Plan Administration systems and their interdependencies preferred

Opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
Inclusive and respectful environment
Hybrid work flexibility from both the office and virtually based on business, client, and employee needs