Director leading client data integration, governance, and analytics at Sun Life, helping clients achieve lifetime financial security. Driving automation, data quality, and technology transformation across Group Benefits and Retirement Services.
Responsibilities
Develop and execute a client data strategy aligned with business objectives
Oversee integration frameworks and solutions, data architecture, governance, and quality standards
Guide a diverse team of approximately 40 professionals across locations
Establish KPIs and drive sustainable adoption of new tools and processes
Ensure data accuracy, security, compliance, and operational integrity
Leverage analytics and operational metrics to identify opportunities and support evidence-based decisions
Design scalable data integration solutions using APIs, HRIS, payroll systems, and emerging technologies
Partner with Technology teams to modernize platforms and automate processes
Collaborate with Business Development, Technology, Group Benefits Administration, GRS Operations, and external partners
Lead strategy, design, implementation, and optimization of client data solutions
Drive the evolution of the data integration ecosystem to enable scalable, secure, and automated data exchanges
Use analytics and emerging technologies to improve operational performance and client outcomes
Requirements
Proven experience leading large-scale data, analytics, integration, or technology-enabled operations teams
Strong knowledge of data management principles, including data governance, data quality, data lifecycle management, privacy, and risk controls
Deep understanding of system integrations, including APIs, file transfer technologies, data mapping, transformation, and testing methodologies
Demonstrated ability to use analytics and operational data to identify insights, solve complex problems, and influence strategic decisions
Experience leading technology transformation, automation, and continuous improvement initiatives
Proven ability to develop and execute strategic plans balancing operational excellence, client experience, and technology enablement
Strong business acumen and ability to translate technical concepts into business-oriented solutions
Ability to navigate complex technical and operational challenges
Exceptional communication, presentation, influence, and stakeholder management skills
Experience engaging directly with external clients, HRIS vendors, payroll providers, and technology partners
Understanding of Group Benefits and Group Retirement products, operations, and industry trends preferred
Leadership experience in data management, data solutions, systems integration, analytics, or technology operations within a financial services organization preferred
Experience with modern data platforms, business intelligence tools, reporting solutions, and workflow automation technologies preferred
Knowledge of API-enabled integrations, cloud-based data environments, and digital transformation practices preferred
PMP, Agile, Lean Six Sigma, or related project/program management certification preferred
CEBS designation preferred
Experience leading data governance, data quality, or master data management initiatives preferred
French and English bilingualism, both oral and written, required for Quebec only
Benefits
Flexible Benefits from the day you join to meet the needs of you and your family
Hybrid work arrangement with flexibility to work from the office and virtually
Inclusion Networks
Charitable giving through the You Give, We Give program, with contribution matching in many cases
Supportive, flexible, and inclusive work environment
Accommodation available during the application process
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