IT Operations Administrator maintaining Manitoba Public Insurance’s enterprise print and computing environments in Winnipeg. Managing printing, batch operations, hardware, inventories, documentation, and change processes.
About the role
- Director leading Sun Life’s insurance operations analytics transformation across Canadian teams. Driving business intelligence, data strategy, executive insights, and analytics capability building.
Responsibilities
- Develop and maintain a comprehensive data analytics strategy aligned with Canadian Operations objectives
- Evaluate and prioritize analytics opportunities to maximize business value
- Partner with Sun Life Canada’s Client Experience Office on Canada’s data and analytics strategy
- Establish metrics and KPIs to measure analytics function performance and business impact
- Lead the business intelligence function delivering operational dashboards, scorecards, and trending reports
- Manage reporting intake and prioritization from diverse stakeholders
- Create self-serve analytics capabilities for power users
- Transform complex operational data into visualizations for executive reporting and strategic planning
- Lead, coach, and develop a diverse analytics team
- Foster a high-performing culture focused on collaboration and innovation
- Provide career development, attract analytics talent, and build team capabilities
Requirements
- Minimum 7 years relevant business, data, and analytics experience
- University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
- Proven experience leading data analytics functions delivering measurable business value
- Experience in operations, business process management, or service delivery environments preferred
- Experience managing and transforming data infrastructure and analytics capabilities
- Track record of leading high-performing teams of professional knowledge workers
- Experience in financial services, insurance, or regulated industries an asset
- Bilingualism (French and English, both oral and written) required for Quebec-based positions
- Strong understanding of predictive analytics, machine learning, and AI
- Deep knowledge of business intelligence tools, platforms, and best practices
- Familiarity with operational metrics, performance management, and process optimization
- Knowledge of statistical analysis, modeling techniques, and quantitative methods
- Ability to develop long-term vision while executing tactical priorities
- Skilled at stakeholder management and influencing across all organizational levels
- Exceptional ability to translate complex data insights into clear narratives for executive audiences
- Proven ability to lead teams through transformation
- Creative and critical thinking to address complex business challenges
- Strong understanding of business drivers, operational dynamics, and financial impact
- Ability to collaborate across multiple teams, functions, and geographies
- Track record of delivering measurable business outcomes through analytics
- Reliability Status Clearance required before starting employment, including law enforcement inquiry and credit check
- Must account for activities during any period lived or travelled outside Canada for 6 consecutive months during the last 5 years
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- Choice and flexibility to work from both the office and virtually based on the needs of the business, Clients and employee
- Incentive plans for eligible Sun Life employees, with payment discretionary and subject to individual and company performance
- Accommodation in the application process for persons with disabilities
- Job postings available in an alternative format upon request
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