Patient Scheduler coordinating appointments, insurance verification, and patient access for IKS Health’s healthcare provider solutions. Remote bilingual role supporting efficient scheduling and revenue cycle operations.
About the role
- Senior disability claims consultant managing litigated claims and escalated cases for Sun Life’s financial security business. Representing the company in legal proceedings and guiding complex case management.
Responsibilities
- Proactively manage a block of litigated disability claims and other escalated cases
- Apply Sun Life resolution strategies to claims to serve clients and drive financial outcomes
- Manage litigated cases using expert disability and litigation management skills
- Represent Sun Life at mediations, examinations for discovery, pre-trials, trials, grievance arbitrations, and other judicial or quasi-judicial proceedings
- Instruct legal counsel on final disposition of litigated claims
- Handle escalated matters thoroughly, timely, and effectively
- Provide leadership in complex case management
- Build knowledge of litigation management strategies and improve quality outcomes
- Partner with the Manager, Disability Litigation and the litigation management team
- Create and deliver presentations to disability claims operations
- Build relationships with legal services, disability claims operations, stakeholders, customers, and plan sponsors
- Identify process improvements and issues requiring follow-up within disability operations
- Help prioritize work to meet customer expectations
- Coach and mentor other team members
Requirements
- At least 5 years of recent disability case management experience
- Excellent knowledge of disability case management strategies
- Strong computer skills and Microsoft Office knowledge
- Strong organizational, analytical and decision-making skills
- Strong verbal and written communication skills
- Excellent listening skills and capacity for empathy
- Ability to deal with stressful situations
- Strong interpersonal and motivational skills
- Ability to adapt to change
- Ability to understand and explain new concepts
- Ability to objectively review information and all aspects of files/situations
- Ability to work collaboratively with others
- Demonstrated ability to negotiate
- Ability to travel; valid driver’s license and access to a vehicle required
- Ability to work from a Sun Life office location
- Flexibility in working hours
- Bilingualism in French and English, oral and written, required for Quebec positions
- Bachelor's degree or equivalent business experience is an asset
- Knowledge of litigation case management strategies is an asset
- Strong negotiation skills are an asset
Benefits
- Access to short-term assignments or ‘Gigs’ across the organization
- A collaborative and interactive team environment
- Charitable giving through the You Give, We Give program, with contribution matching in many cases
- Care Days for self-care or care of others
- Sick Days
- Hybrid work arrangement with flexibility to work from the office and virtually
- Accommodation available during the application process
- Potential participation in discretionary incentive plans for eligible employees
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Degree requirement
No Education Requirement
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