Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
About the role
- Enterprise Architecture Analyst supporting strategy and execution initiatives at Sun Life. Collaborating on architecture strategies, governance processes, and AI capabilities with leadership teams.
Responsibilities
- Support the development and documentation of enterprise architecture strategies, roadmaps, and reference materials.
- Synthesize complex technical, strategic, and organizational inputs into clear, structured outputs.
- Support the creation of executive‑ready materials, including presentations, summaries, and status updates for senior leadership.
- Support initiatives focused on enabling AI‑ready enterprise architecture capabilities, including: Assisting with documentation and refinement of enterprise data capabilities.
- Supporting pilots, demos, and proofs of concept related to architecture intelligence, data discoverability, and reuse.
- Help structure findings and insights from these initiatives into clear materials for architecture teams and leadership.
- Support analysis and documentation of Enterprise Architecture governance processes, roles, and decision flows.
- Assist with mapping responsibilities, identifying process gaps, and highlighting opportunities for simplification or automation.
- Prepare visual summaries and process walkthroughs to support leadership discussions.
Requirements
- Currently enrolled in a Bachelor’s or Master’s Co‑op program in Computer Science, Software Engineering, Information Systems, Data Science, Cybersecurity, Business Technology Management or similar programs.
- Strong analytical and problem‑solving skills, with the ability to work through ambiguous problems.
- Experience with tools such as PowerPoint, JIRA, Miro, Claude Code, GitHub Copilot, Codex.
- Strong written and visual communication skills, including the ability to structure presentations and documentation.
- Interest in enterprise technology, architecture, data, AI, or digital transformation.
- Strong organizational skills and attention to detail.
- Ability to work independently while collaborating with cross‑functional teams.
- Nice to Have Exposure to enterprise IT concepts such as data platforms, governance, cloud technologies, or APIs.
- Familiarity with data modeling, metadata, or information management concepts.
- Interest in automation, intelligent systems, or emerging enterprise technology patterns.
Benefits
- Flexible working arrangements
- Professional development opportunities
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