About the role

IT Helpdesk Intern providing L1 technical support at Super.com, assisting team members with hardware and software needs. Opportunity to grow and learn within a collaborative environment in Toronto.

Responsibilities

Provide L1 support for hardware and software needs through a ticketing system
Resolve issues for team members via slack or in person
Track issues and resolutions
Guide team members through the troubleshooting process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems in service management software
Pass on any feedback or suggestions by team members to the appropriate internal team
Identify and suggest possible improvements on procedures
Assist in management of identity and access management in accordance with established policies and procedures
Identify the optimum solution based on the issue and details provided by team members

Solution focused with excellent communication skills
Basic technical aptitude and fundamental comprehension of information technology, including but not limited to:
Windows OS
Mac OS
Google Workspace & Office 365
Knowledge of how to diagnose and resolve basic technical issues
Fluency in English
Customer-oriented and cool-tempered
Propensity to work under pressure with a large workload
Has IT, Computer Science or relevant field experience