Représentant(e) service client à distance pour une entreprise de télécommunications. Réponse aux demandes, résolution des plaintes et gestion des abonnements en français et en anglais.
About the role
- Customer Support Representatives assisting users of a global streaming media and entertainment service. Troubleshooting streaming issues and providing customer and technical support remotely.
Responsibilities
- Support customers of a global streaming media and entertainment company
- Build rapport with callers while assisting with movies, TV shows and animated stories
- Provide customer service and technical support
- Troubleshoot streaming services on phones, smart TVs and other devices
- Use multiple applications simultaneously
- Work remotely from home using employer-provided equipment
Requirements
- Experience working in a customer service or contact center environment
- Passion for providing an exceptional guest experience
- Experience with streaming and basic troubleshooting skills
- Understanding of streaming services on phones, smart TVs, etc.
- Basic PC keyboarding skills
- Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills and ability to use several applications simultaneously
- Experience working with CRM applications preferred
- Internet access speeds of 2 Mbps upload and 10 Mbps download or faster for working from home
Benefits
- Pay incentives
- Monthly rewards & recognition programs
- Medical, dental and vision benefits
- Exciting vacation benefits
- Global Flexible Benefits Policy
- Promote from within opportunities
- EAP & Health and Wellness programs
- Personal trainer dedicated to Sutherland
- Employer-provided equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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