We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! 
Sutherland is an experience-led digital transformation company.
Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth.
Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland.
#MakeDigitalHuman

Sutherland

Browse and apply for open jobs at Sutherland.

data-analyst

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! 

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.   

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. 

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. 

We call it One Sutherland. #MakeDigitalHuman

• Analyze complex scientific datasets to uncover insights and support strategic initiatives
• Map business process rules so data solutions align with operational realities
• Create insight-driven solutions for critical KPIs and performance metrics
• Conduct deep-dive analyses and provide evidence-based recommendations
• Engage business stakeholders to identify requirements for current and future products
• Lead requirements workshops and User Acceptance Testing for new data, products, and analytics solutions
• Analyze business processes and develop business flow and data flow diagrams
• Work cross-functionally with engineering, product, and business teams
• Perform data profiling, mining, validation, and testing
• Perform ad-hoc analysis and present results clearly
• Build collaborative and trusting business relationships

Senior Data Analyst

Senior Data Analyst turning scientific and operational data into insights for Sutherland Healthcare Solutions. Developing KPI analytics, data solutions, and strategic recommendations for life-science services.

customer-support

• Support customers of a global streaming media and entertainment company
• Build rapport with callers while assisting with movies, TV shows and animated stories
• Provide customer service and technical support
• Troubleshoot streaming services on phones, smart TVs and other devices
• Use multiple applications simultaneously
• Work remotely from home using employer-provided equipment

Customer Support Representative, Streaming Services

Customer Support Representatives assisting users of a global streaming media and entertainment service. Troubleshooting streaming issues and providing customer and technical support remotely.

• Analyze complex scientific datasets to uncover insights and support strategic initiatives
• Map business process rules so data solutions align with operational realities
• Create insight-driven solutions providing visibility into KPIs and performance metrics
• Conduct deep-dive analyses and support evidence-based recommendations
• Engage business stakeholders to identify requirements for current and future products
• Lead requirements workshops and User Acceptance Testing for data, product, and analytics solutions
• Analyze business processes and develop business flow and data flow diagrams
• Work cross-functionally with engineering, product, and business teams
• Perform data profiling, mining, and validation/testing
• Perform ad-hoc analysis and present results clearly
• Build strong business relationships and collaborative partnerships

Senior BI & Data Analyst

Senior BI & Data Analyst transforming scientific and operational data into actionable insights at Sutherland Healthcare Solutions. Building KPI analytics, data solutions, and strategic recommendations remotely from Canada.

manager

• Drive the performance of a team of Consultants, meeting and exceeding KPI targets
• Manage attrition, shrinkage, and other critical team metrics
• Coach and mentor Consultants
• Provide feedback and performance management
• Inform leadership about trends among end-user customers
• Provide feedback to Operations Managers
• Drive organizational initiatives within the team

Team Manager – Streaming Services Program

Team Manager coaching streaming-services consultants for Sutherland, a company delivering AI, automation, cloud engineering, and business-process solutions.
Driving KPI performance, team metrics, feedback, and organizational initiatives.

• Apply and complete testing to move to recruiter contact stage
• Join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry
• Build rapport with callers while sharing your love of movies, tv shows and animated stories

Customer Support Representatives supporting a global streaming media giant through providing exceptional customer service and troubleshooting. Build rapport with customers while fostering love for entertainment content.

program-manager

• Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
• Manage attrition, shrinkage, and other critical metrics of the team.
• Coach and mentor Consultants, providing feedback and performance management.
• Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Drive organizational initiatives within the team from time to time.

Team Manager overseeing Consultants in streaming services program with focus on performance, coaching, and mentoring. Engaging teams to meet KPI targets and managing critical metrics.

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!  Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

Sutherland

About the company

Open jobs

6 jobs found

Senior Data Analyst

Sutherland

Customer Support Representative, Streaming Services

Sutherland

Senior BI & Data Analyst

Sutherland

Team Manager – Streaming Services Program

Sutherland

Customer Support Representative, Streaming Services

Sutherland

Team Manager – Streaming Services Program

Sutherland