Senior program manager leading complex enterprise projects from initiation through completion. Coordinating cross - functional teams, budgets, stakeholders, and AI - enabled workflow automation.
About the role
- Team Manager overseeing Consultants in streaming services program with focus on performance, coaching, and mentoring. Engaging teams to meet KPI targets and managing critical metrics.
Responsibilities
- Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
- Manage attrition, shrinkage, and other critical metrics of the team.
- Coach and mentor Consultants, providing feedback and performance management.
- Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Drive organizational initiatives within the team from time to time.
Requirements
- Streaming services program knowledge will be preferred.
- Proven ability to coach and mentor others.
- Be able to work in MS Office.
- Be able to work in a fast-paced environment.
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
Benefits
- Remote (WFH) options are available for candidates outside Windsor/Essex County.
- Local candidates within Windsor/Essex County work will be required to work on-site at our brick-and-mortar Windsor location.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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