About the role

Team Manager overseeing Consultants in streaming services program with focus on performance, coaching, and mentoring. Engaging teams to meet KPI targets and managing critical metrics.

Responsibilities

Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
Manage attrition, shrinkage, and other critical metrics of the team.
Coach and mentor Consultants, providing feedback and performance management.
Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Drive organizational initiatives within the team from time to time.

Streaming services program knowledge will be preferred.
Proven ability to coach and mentor others.
Be able to work in MS Office.
Be able to work in a fast-paced environment.
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Remote (WFH) options are available for candidates outside Windsor/Essex County.
Local candidates within Windsor/Essex County work will be required to work on-site at our brick-and-mortar Windsor location.