eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
About the role
- Customer Care Representative delivering inbound call and chat support for Sutherland customers. Resolving service, billing, and energy-conservation inquiries remotely.
Responsibilities
- Deliver exceptional service and solutions to customers of Sutherland's customers through inbound calls and chat
- Handle service requests, billing questions, energy conservation advice, and other customer call types
- Resolve customer issues using probing questions
- Work with leading technologies and systems
- Participate in paid training
- Work with a dedicated team of leaders and peers
Requirements
- Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
- Strong communication and active listening skills
- Ability to leverage probing questions to resolve issues
- Strong attention to detail
- Ability to effectively multitask
- High school diploma or GED
- Know your way around a PC with strong keyboard skills and basic MS Office knowledge
- Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download
- Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems
- A quiet and distraction-free, secure place to work
- Must live in Canada and be authorized to work in Canada
Benefits
- Medical, dental and vision benefits
- Paid training
- PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Monthly rewards & recognition programs
- Employee Discounts
- Health and Wellness programs including a personal trainer dedicated to Sutherland
- Employees can work remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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