eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
About the role
- Talent Manager developing client business for Robert Half, a staffing firm. Recruiting and matching administrative and customer support professionals to contract and permanent opportunities.
Responsibilities
- Negotiate and develop business with new and current clients
- Market Robert Half’s services via telephone, video, and in-person meetings
- Meet with hiring managers and decision-makers in administrative and customer support departments
- Recruit, interview, and match administrative and customer support professionals with clients’ projects, contract assignments, and contract-to-full-time opportunities
- Manage ongoing engagements to deliver outstanding customer service to clients and candidates
- Provide ongoing communication and career guidance to candidates
- Participate in local trade association and networking events
- Increase Robert Half’s presence in the local business community
Requirements
- BA/BS degree preferred
- 1+ years administrative or customer support experience preferred
- 2+ years’ experience with Business Development in a Metrics Driven environment
- At least one year of success developing new business in a multi-call, multi-decision maker environment
- Prior success marketing to and closing top-level decision makers at small/medium-sized businesses
- Experience cultivating mutually beneficial long-term relationships
- Working knowledge of current Windows Operating System
- Working knowledge of Microsoft Office Suite
- Working knowledge of a Contact Management Application such as Salesforce
- Knowledge and familiarity with administrative and customer support department operations
- Positive attitude and an engaging businesslike approach
Benefits
- Bonus based upon achievement of performance objectives
- Group health insurance benefits (medical, vision, dental)
- Flexible spending and health savings accounts
- Life and accident insurance
- Adoption, surrogacy and fertility assistance
- Paid parental leave of up to 6 weeks
- Short/long term disability
- Paid time off for vacation, personal needs, and sick time
- Up to 17 days of Choice Time Off (CTO) per calendar year for new hires
- Up to 11 paid holidays per calendar year
- 401(k) savings and investment plan or deferred compensation plan (if eligible)
- Employer match of 100% on the first 3% of contributions for eligible employees
- Career advancement potential
- World-class training
- Client relationship management tools and advanced technology
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Degree requirement
No Education Requirement
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