eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
About the role
- Sales Support Specialist supporting Genetec’s global sales team, CRM accounts, pricing exceptions, and sales administration. Collaborating with customer service, inside sales, and technology teams in Montréal.
Responsibilities
- Maintain customer accounts in the CRM and ensure customer information is accurate
- Regularly update CRM sections
- Update and track pricing exceptions on quotations in accordance with the non-standard pricing process
- Create and maintain customer lists and other sales documents
- Respond to customer inquiries regarding their accounts
- Provide administrative support to Sales Directors and the Sales Management team
- Participate in the annual evaluation of the partner program
- Support and collaborate with Inside Sales, Customer Service, and IT Support teams
- Work on special projects as needed by the Sales team
- Report to the Sales Administration Manager
Requirements
- College diploma in Office Technology or a related field, or an equivalent combination of relevant education and experience
- Three (3) to five (5) years of relevant experience in a sales department or similar position
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment
- Versatility, attention to detail, strong organizational skills, initiative, and team spirit
- Strong ability to manage priorities
- Willingness to learn new tools and data systems
- Fluency in French and English, both spoken and written
- Spanish is an asset
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Good knowledge of customer relationship management software (MS Dynamics CRM/Salesforce)
- Knowledge of accounting software (MS Dynamics GP/F&O) is an asset
- Knowledge of Power BI is an asset
- Experience in the software industry or at a technology company
Benefits
- Attractive compensation package
- Tuition reimbursement program
- Work-life balance supported by a flexible work schedule
- Subsidized meals at our incredible Bistro (Les Cordons Bleus)
- Free, unlimited coffee and fruit
- Free private parking for all employees
- On-site fitness facility with a personal trainer, along with multiple health and wellness workshops
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