eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
About the role
- Customer care associate supporting product inquiries, quotations, and issues for HD Supply Canada. Researching products, resolving customer problems, and facilitating sales growth.
Responsibilities
- Provide customer service by responding to inquiries regarding product selection, services, and issues
- Respond to customer order and quotation requests within department service goals
- Perform follow-up to ensure customer service expectations are met
- Facilitate profitable growth and the sales process through department incentive and initiative programs
- Research and suggest alternative products to customers
- Represent products and increase sales where appropriate or requested
- Use computerized systems for tracking, information gathering, and troubleshooting
- Resolve customer issues, including issuing credit concessions
- Refer complex, non-standard problems to a supervisor
Requirements
- HS Diploma or GED strongly preferred
- 0-2 years of experience in area of responsibility
- Knowledge of 20,000 products and 3 catalogues
- Ability to respond to customer order and quotation requests by telephone, e-mail, written, and faxed correspondence
- Ability to use computerized systems for tracking, information gathering, and troubleshooting
- Ability to work under close supervision and follow prescribed processes
- Ability to perform detailed checks and accept close review of output
- No travel required
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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