eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
About the role
- Bilingual insurance associate advising Canadian customers on home and auto coverage for Intact. Analyzing needs, recommending products, and providing inbound evening call-centre service.
Responsibilities
- Advise customers throughout the insurance process and answer product questions
- Analyze customer needs, promote products and services, and propose innovative solutions
- Help home and auto insurance customers select suitable insurance solutions
- Contribute to the development of new initiatives and support their implementation
- Complete three months of training
- Provide inbound call centre service on an evening schedule after training
- Work with customers to help Canadians protect their valued assets
Requirements
- At least one year of experience in a similar position
- Strong team spirit and ability to work independently and collaboratively
- Excellent communication and listening skills; ability to empathize with others
- Must speak French and regularly serve a French-speaking clientele
- Customer-driven approach and eagerness to use listening and advising skills
- Ability to multitask and stay calm under pressure
- Strong computer skills and ability to work on multiple systems simultaneously
- Willingness to complete the provincial exam to obtain an insurance licence
- Must be eligible to work in Canada
- Willingness to work evenings, Saturdays, and occasional statutory holidays
- Must meet one training-program qualification: college diploma, bachelor’s degree, or master’s degree; AEC diploma in P&C insurance; or high school/vocational diploma plus three years of full-time work experience in Canada
- Foreign diplomas require Canadian equivalency
- Candidates must obtain the AMF licence in Quebec
- Inbound call centre position
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus plan with a potential payout of up to double the target
- Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
- Defined benefit pension plan with potential guaranteed income for life
- Mentorship and training
- Accelerated career path with opportunity for promotion after six months
- Evening-shift premium
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