Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Customer Support Representatives supporting a global streaming media giant through providing exceptional customer service and troubleshooting. Build rapport with customers while fostering love for entertainment content.
Responsibilities
- Apply and complete testing to move to recruiter contact stage
- Join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry
- Build rapport with callers while sharing your love of movies, tv shows and animated stories
Requirements
- Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
Benefits
- Pay incentives as well as monthly rewards & recognition programs
- Medical, dental and vision benefits
- Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
- Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Job title
Job type
Experience level
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Not specified
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