A safe space for the world to collaborate.Visit Sync.com today to get 5 GB of secure cloud storage absolutely free.

Sync.com

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it-support

Sync.com is a secure cloud storage platform that provides file storage, sharing, and collaboration services. It offers solutions such as team collaboration and client portals, ensuring data safety and privacy with enterprise-level security and compliance. Sync.com is ideal for individuals, teams, and industries like education, finance, healthcare, legal, and government, providing seamless access to files from any device and location. The platform assists users in accessing, sharing, and collaborating on documents securely. Established with the mission to protect data privacy, Sync.com has grown to support over 2 million productive teams, offering unlimited storage options and advanced sharing features.

• Provide technical support to customers using Sync’s cloud storage and file sharing platform
• Resolve technical, account, and billing inquiries
• Communicate complex concepts clearly in a customer-friendly manner
• Troubleshoot and investigate technical issues using a logical, methodical approach
• Identify issue patterns and deliver solutions tailored to each customer’s technical expertise
• Collaborate with development and product teams to reproduce issues
• Escalate bugs and provide detailed feedback
• Suggest potential solutions
• Assist with QA testing and validation of new features and fixes
• Develop strong knowledge of Sync’s products, systems, internal processes, and escalation workflows
• Deliver accurate, efficient, and high-quality customer support

Technical Customer Support

Technical Customer Support specialist troubleshooting Sync’s cloud storage and file-sharing platform. Resolving technical, account, and billing issues while collaborating with product and development teams.

qa-engineer

• Develop, maintain, and expand our Playwright-based test suite across our web platform
• Build and execute mobile test automation for our native iOS and Android apps
• Design and implement test automation frameworks and strategies with scalability and maintainability in mind
• Contribute to AI-assisted testing practices — exploring how AI tools can help generate test cases, detect anomalies, or accelerate coverage
• Build and maintain API, performance, and security test suites
• Collaborate with development and QA teams to define test plans, test strategies, and coverage requirements
• Analyze test results and triage failures — provide detailed, actionable feedback that helps developers resolve issues quickly
• Integrate testing into our CI/CD pipelines to catch issues early and keep releases moving
• Ensure thorough coverage through functional, regression, and integration testing across all major release cycles
• Share knowledge and best practices with teammates around test automation techniques and tooling
• Stay current on emerging tools, frameworks, and AI-driven advancements in quality engineering

QA Developer

QA Developer developing and maintaining Playwright-based test suites for Sync's secure cloud storage platform. Collaborating with developers to embed quality early in the development cycle.

Sync.com

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Technical Customer Support

Sync.com

QA Developer

Sync.com