About the role

IT Support Technician supporting SysGen Solutions Group’s managed services and internal IT operations in Calgary. Monitoring systems, troubleshooting devices, and assisting clients and employees.

Responsibilities

Monitor, maintain, and generate reports for system and backup health across multiple client sites
Check events and logs, triage issues, and alert technicians to critical technical problems
Support deployment, repair, and replacement of desktops, laptops, printers, and mobile devices
Monitor Managed Security client environments using monitoring tools
Generate reports for client-facing staff, business managers, and security leaders
Set up desktops, move equipment, and perform basic troubleshooting for internal staff

Entry-level position
Basic understanding of server and network environments
Ability to support Windows operating systems
Ability to support Microsoft Office applications, including Office 365 — an asset
Familiarity with backup solutions, antivirus, and antimalware — an asset
Basic technical training such as CompTIA or equivalent — an asset
Willingness to learn and develop skills
Basic computer troubleshooting experience
Ability to prioritize and manage multiple tasks
Ability to provide good customer service in person and by phone
Strong troubleshooting skills
Diploma or degree in Computer Science or Information Technology
Valid driver's licence and vehicle