Senior Support Engineer supporting enterprise blockchain products at Validation Cloud. Troubleshooting infrastructure, monitoring systems, and improving customer support operations.
About the role
- Technical Support Representative supporting Axon’s public-safety devices and cloud software. Troubleshooting customer hardware, software, networking, cameras, and VMS issues remotely in Canada.
Responsibilities
- Become an expert on the Axon Fusus solution, including available apps, APIs, and development roadmap
- Work with industry-standard Video Management Systems (VMS), IP cameras, and Linux networking tools
- Assist the Implementation team with geospatial setup of customer locations
- Respond to and resolve inbound customer support requests via email and telephone
- Troubleshoot customer support issues and follow Axon Fusus escalation policy
- Document completed work in the Axon Fusus CRM support tool
- Participate in Axon Fusus-sponsored training and certifications
Requirements
- 1 years experience working in information systems and networking
- Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
- Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
- Completion of or working toward a college degree in a technical discipline
- Certifications such as Network+, Security+, Linux+
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
- RCMP Clearance
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- Snacks in offices
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No Education Requirement
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