Integrations Support Engineer helping Canadian governments integrate PSD Citywide’s enterprise asset - management software. Troubleshooting APIs, applications, databases, and customer implementations.
About the role
- Support Lead managing media operations systems for Nagarro, a digital product engineering company. Leading application support and IT ticket workflows across broadcast scheduling platforms.
Responsibilities
- Lead support operations for media systems
- Lead a team of Application Support Analysts
- Work with distribution and scheduling software, including IBMS and WHATSOn
- Support Service Desk environments and IT ticket resolution workflows
- Document processes using tools such as PowerPoint and Visio
- Apply strategic, innovative thinking and thought leadership
- Work independently in a fast-paced environment
Requirements
- Experience with Operative's Integrated Broadcast Management System (IBMS), MediaGenix's WHATSOn, or other distribution and scheduling software is mandatory
- Experience leading a team of Application Support Analysts
- Working knowledge of the Windows operating environment
- Competency in relational database structures, particularly SQL and Oracle PL*SQL
- Experience in Service Desk environments and IT ticket resolution workflows
- Experience with ServiceNow, Jira, or other ticket management software
- Experience with process documentation and tools such as PowerPoint and Visio
- Excellent analytical, verbal and written communication, facilitation, and organizational skills
- People and thought leadership skills
- Strategic, innovative thinking and vision
- Strong business acumen
- Excellent organizational skills with attention to detail
- Ability to work independently in a fast-paced environment
- Ability to learn new skills and concepts quickly
- Minimum 10 years of experience
- MediaGenix's WHATSOn, media industry, scheduling platform, and Integrated Broadcast Management System (IBMS) skills
- Experience in the media industry is a plus
- Solid understanding of technology
- Undergraduate degree should be fine
Benefits
- Remote work
- Equal employment opportunities
- Inclusive work environment
- Diversity commitment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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